Name: rosamae.com
Telephone: 000000000
Rating: 1.7

Brooke W Guest

I ordered a ‘luxury’ dress $139, item arrived from china and was cheap quality not like the picture,

I ordered a ‘luxury’ dress $139, item arrived from china and was cheap quality not like the picture, I paid $40 through Australia post to return item, then Rosa Mae claimed I had to pay a further $46 for china customs, hesitant I paid them directly still chasing refund 7 months later, when you email the AI writes back to you straight away saying my refund is with the processor, this has been going for 7 months no refund and generic emails. Do not recommend, the items are not what they picture and good luck getting a refund

Date of experience: Feb 10, 2026

Patricia Smith Guest

1 month ago

There may be another company with similar name, also in Tampa. But Rose Mae Tampa is not located in

There may be another company with similar name, also in Tampa. But Rose Mae Tampa is not located in Tampa. It may be located in Holland. but returns go to China or Hong Kong. Rose Mae Tampa its name as noted on my credit card charge. The company does not honor return policy; instead plays games. I offered to pay for return/exchange. They told me to keep garment, but would send new garment for shipping cost only. Yet their platform won't accept shipping payment. They said their platform had a glitch, but would fix it. It has been weeks. I have exchanged many emails with company, each time asking them to honor offer. They reply with more games, offering various discounts to keep sweater. Now they have stopped responding.

Date of experience: Jan 29, 2026

Mina Akdağ Guest

1 month ago

This is absolutely not a luxury brand

This is absolutely not a luxury brand. The fabric quality and the cut are poor, and the material smells really unpleasant.

Date of experience: Jan 09, 2026

BB Guest

2 months ago

Scam!!! NO REFUND GIVEN

Scam! I have not yet received my refund since November and they keep telling me the shopify system has issues. That is complete lie

Date of experience: Jan 01, 2026

A Guest

2 months ago

CHEAP PLASTIC ASIAN MERCHANDISE

CHEAP PLASTIC ASIAN MERCHANDISE WITH NOONE TO ADDRESS ISSUES AND RETURNS -- NO RETURNS AVAILABLE.

Date of experience: Jan 01, 2026

Patricia Smith Guest

2 months ago

No to Rose Mae Tampa

There may be another company with similar name, also in Tampa. But Rose Mae Tampa is not located in Tampa. It may be located in Holland. but returns go to China or Hong Kong. Rose Mae Tampa its name as noted on my credit card charge. The company does not honor return policy; instead plays games. I offered to pay for return/exchange. They told me to keep garment, but would send new garment for shipping cost only. Yet their platform won't accept shipping payment. They said their platform had a glitch, but would fix it. It has been weeks. I have exchanged many emails with company, each time asking them to honor offer. They reply with more games, offering various discounts to keep sweater. Now they have stopped responding.

Date of experience: Jan 01, 2026

Hannah Guest

2 months ago

Wish I could give less than one star

Bad quality, cheap fabric and "full refund" means you still get to cover the return cost to China. Avoid at all costs.

Date of experience: Dec 13, 2025

Rhea Manubag Guest

2 months ago

Refund not received

Rosa have promised to fully refund my money since September but until I haven’t received it yet and keeps on making excuses that there’s an issue with their shoppify’s payment system. Do avoid this online shop at all costs!

Date of experience: Dec 12, 2025

Kim Richardson Guest

2 months ago

MIDLEADING RETURN POLICY

Their return policy is hidden in the fine print! Do not purchase from this business. I should have researched them BEFORE purchasing.

Date of experience: Dec 11, 2025

Janis W Guest

2 months ago

BUYER BEWARE

Their clothing is pure junk and in order for you to return it you have to mail it to China for $30 or more. It took a month to arrive. I thought I was dealing with people in Tampa but that was not the case.