Review Time
I am extremely dissatisfied with the service. I placed an order online through the platform, expecting delivery within 10 days. However, a month has passed and I still haven't received my order. The tracking link indicates "no info found," and the support team has not responded to me—I have submitted two inquiries and requested a refund. This feels like a scam, and I do not recommend using this service, neither in Portugal nor elsewhere.
I'm extremely dissatisfied with the service. I placed an order online with a promised delivery time of up to 10 days. A month has passed, and I still haven't received my order. The tracking link shows "no info found," and the support team has not responded to my inquiries – I created two incidents and requested a refund. This feels like a scam, and I wouldn't recommend using this service, whether in Portugal or elsewhere.
I bought a sofa through the platform, and it has been a frustrating experience. The quality is very poor, with cheap and uncomfortable materials. I reported an issue over a month ago, but nothing has been addressed. They completely ignore my concerns and take no responsibility for the products sold via their platform. After researching, I found many negative reviews about this seller, which is disappointing since the platform continues to partner with them. They show a total disregard for their customers. ⚠️ Avoid making purchases here — you will not receive support when issues arise.
I ordered an electric recliner sofa 18 months ago, and it has collapsed completely on one side. They refuse to assist with repairs or replacements for normal wear and tear. Please avoid buying from this company; the products and after-sales service are terrible.
I'm incredibly disappointed with my order. I purchased a bedroom set including a wardrobe and chest of drawers, paying in full. They claimed they hadn’t received the payment, despite my bank confirming the transaction. I’ve provided proof twice, but they haven't responded. I may need to involve the authorities due to this situation.
I purchased a very costly kitchen from them, and it’s been months without installation of the countertop. They do not respond to emails. When I visit the store, I’m misled with promises of callbacks, but nothing happens. They are dishonest and show no concern for customers. The stress is not worth it.
I picked up a bar stool from the warehouse, and upon returning home, I found the chair base was damaged. I brought it back in the original box but couldn't disassemble the base as it was assembled by pressure. The warehouse refused to accept it back unless fully disassembled. They sold me a damaged item, and after escalating the issue, I finally got some assistance. It's best to inspect items carefully before taking them home.
I had a very negative experience at the store. The staff was unhelpful, with some showing a bad attitude. Although they spoke English, they were not accommodating to us. We are learning the local language and expected better service. It's important for staff in this industry to be polite. I recommend thinking carefully before visiting this store, as we expect respect for our hard-earned money.
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Especialistas em móveis, sofás, colchões, salas, quartos, cozinhas, TV, eletrodomésticos e decoração.
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