Review Time
Delivered on promises to get viewers into the door. I like other local agents they had a high flow of viewings resulting in a rapid sale of my house at a very competitive sale price. Easy to deal with good communication throughout and advice.
After ending our tenancy, Connells Sittingbourne attempted to charge us £1,938.48, including £1,700 for repainting almost the entire property after a two-year tenancy. This was done without providing proper evidence, invoices, depreciation, or proof of damage beyond fair wear and tear.We accepted reasonable costs (cleaning, toilet seats, minor fixtures), but the remaining charges were excessive and unjustified. We were left with no option but to raise a formal dispute through the Zero Deposit Scheme ADR.Tenants should be extremely careful and ensure they keep photos, inventories, and written records. Our experience was stressful and felt like an attempt to recover normal landlord maintenance costs from tenants after moving out.
Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process — even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.She’s not only knowledgeable and professional, but also genuinely supportive and patient. It’s rare to find someone who combines expertise with such a friendly, approachable manner. Alicia is truly a gem, and we’re extremely grateful for all her help so far.Highly recommend her to anyone looking for a reliable and exceptional mortgage advisor!
Really bad experience with Connells Eastleigh. They downplayed problems just to get the sale done, and once they got their money, they didn’t care at all.Stuff we should’ve been told about before buying ended up being our problem after moving in. If you’re a first-time buyer, watch out—this company only cares about cash.If you want to spend thousands resolving the pre-existing issue then go with Connells. The Seller, their own in house solicitor SWITCH and Connells all come together to trick you and hand you the keys and you are left with thousands on repair.
I am writing this review out of sheer frustration with the service I received from Connells during my recent remortgage process. This was my first ever remortgage, and from the very first call I made it clear to the advisor that I had no prior experience and needed clear guidance, step by step. He assured me he would explain everything properly but unfortunately, that never happened.Instead of focusing on the mortgage details, the advisor spent over 1 hour and 30 minutes (Including 1 hours for remortgage) trying to sell me additional products like life insurance, will-writing services, and other add-ons that I never asked for. When I repeatedly asked whether there were any hidden fees, legal fees, or other costs I should be aware of, he kept insisting that the new lender would provide a £500 cashback that would go directly to the conveyancer. I trusted his explanation.This week, reality hit me:My conveyancer sent me a bill of £898, which I was never warned about.When I called Connells, the advisor could not give a clear answer, and later I was simply told that I must pay the amount upfront and that the £500 cashback may cover part of it when it eventually arrives.On top of that, my conveyancer informed me that I must still pay my old lender £1,044 on 1st December (my usual direct debit), which will be refunded later as an overpayment.And to add more pressure, there is an additional £900 payable to the new lender.So within the same week, I am expected to pay around £2,842 , something I was never prepared for because Connells failed to explain the financial commitments properly.Not everyone has money sitting around, and this situation has pushed me to a point where I fear missing direct debits, damaging my credit score, or having to borrow money from friends (which I hate doing). None of this is my fault, it is the result of poor, unclear, and incomplete information given by the advisor.Connells calls these individuals “Mortgage Advisors”, yet when you ask for advice they say, “we cannot advise you.” So what exactly are customers paying for?I work full-time and do not have the luxury of running after different parties to correct avoidable mistakes. I trusted Connells to handle this professionally, but instead, I ended up with stress, unexpected costs, and a total lack of transparency.My suggestion to Connell that to train your advisors to focus on mortgages, not upselling irrelevant products. Be transparent about costs. And respect the financial realities of customers. This experience has been extremely disappointing, and I do not feel that I received the service I paid for.
I would not recommend this company to anyone. They took my deposit after assuring me I would get the apartment, fully knowing my situation. Once they had my money, the communication became almost impossible you can’t reach them after 12pm, and they completely stopped responding to messages and calls.In the end, they refused to give me the apartment and refused to refund my deposit. This has been extremely unprofessional and stressful, and no customer should be treated this way.
The Worst Experience Ever – Stay Away from Connells!This has been by far the worst experience I’ve ever had with any company. Connells has absolutely no management or proper customer service. They asked for money in advance, and when I requested a refund, I was completely ignored for nearly three months.After calling and following up dozens of times, they finally opened a complaint, only to tell me to wait another eight weeks! It’s unbelievable how careless and unprofessional they are.Connells is a fraudulent and disorganized company that clearly doesn’t care about its customers. There is no communication, no follow-up, and no accountability whatsoever.I strongly advise everyone to stay away from Connells. Save yourself the stress, frustration, and wasted time — they are not worth it.
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