Review Time
I signed up with Connells expecting proactive support, marketing expertise, and clear communication. I was sold the dream at the valuation. Instead, I faced several issues: • Promised interest from potential buyers already on their books didn’t materialise. • I had to correct mistakes in the marketing materials myself TWICE, including reviewing and proofreading the photos and copy which had many errors and spelling mistakes. • After 14 days, there were still no viewings and minimal communication from the team, with me having to constantly chase. I exercised my 14-day cooling-off period due to these issues. I hope the agency can improve their communication and professionalism for future clients.
The experience with Connells estate agents Market Harborough started off well until manager Steve left the company,then it became very rocky leaving 2 members off staff in charge, but over a year ago NEZ was appointed as the manager which was the best decision The company made, Nez is very committed to her role as manager, from the moment Nez took over the sale of my property she has conducted herself in a very professional manner Nez is easy to communicate with, always listen’s and now that the property has gone through Nez is type of person that you can call and speak to away from the business,A credit to the company!!
I purchased a house via Connells in 2023, and it was not an experience I want to repeat. I was forced into visiting their in house mortgage advisor and told I would get a better chance of purchasing the house I was interested in if I used them.In the end I managed to avoid doing this and used my own independent advisor who was excellent.There was poor communication, lies about offers, and throughout the whole process nothing was transparent. The final straw was on completion day, phone call from solicitor, all completed and ready to collect keys. Unable to contact estate agents. Had to travel to branch to find out what was going on, only to be told the keys were at the house in a key safe, but the agent who knew the code was out of office.
Booked a viewing at a property In Drakes Broughton with Connells Warndon Villages - No agent when I arrived. I had travelled 25 miles and managed to be 10 minutes early. I waited for 10 minutes AFTER the time of my appointment, called them and was told she is on her way she tried to call you. A) she couldn't have done as my phone was working for other callers and was switched on and working fine and there is always text. B) it is the AGENTS job to be on time for viewers, they have a contract with the client ..I didn't wait , I have better things to do than sit around and wait for am Estate Agent that cannot leave early enough to be on time for a viewing - disgraceful and unprofessional.
I rarely leave reviews, but my experience with Connells Aylesbury during a four-month property listing compels me to warn other sellers. From the outset, I was promised weekly catch-up calls and proactive support. In reality , I received just one phone call within the whole period. Conclusion - Connells Aylesbury offered me a reactive, hollow service with no real customer care, no strategic marketing, and no accountability. In my experience, they did not demonstrate the expertise or commitment expected from a professional estate agency.I strongly advise any seller to proceed with caution. Ask tough questions upfront and make sure they can truly deliver on communication, strategy, and service - because I was promised all three and received none.1. Lack of communication & proactivityOver the entire listing period, there were only around 12 - 14 viewings, and I received feedback just once. Even the feedback was generic and meaningless. There was no insight, no advice, and no sign of any strategy to actually sell my house (other than reduce the price).When I challenged this and asked key questions, the negotiator (inexperienced and clearly unsupported) could not answer these. Instead, I was told in person to 'be patient, the market was slow'. No marketing plan. No fresh ideas. (sorry, other than change the pictures) Just excuses.Worryingly, they included cancelled viewings in their figures to make activity appear higher. This shows either a serious misunderstanding or a deliberate attempt to inflate performance.2. Reactive, not ProactiveConnells did nothing to adapt, refine, or even question their approach. Despite my concerns, no one from Connells ever asked why I was unhappy or how they could improve. The office manager only getting involved at termination stage (see below).3. Termination & Tone-Deaf ResponseWhen I terminated the contract, their urgency suddenly appeared - but not to resolve the issues. Instead, they focused on enforcing a 28-day termination clause and warning me about dual commission. Still, no interest in understanding my dissatisfaction.I was even told by the office manager, that an after hours visit from the negotiator at 4:30pm was an example of them 'going above and beyond'. This perfectly highlights the disconnect - doing the bare was presented as exceptional service.I hope this is useful to anyone in and around the Aylesbury area.
I would give them zero stars if I could. I am trying to fire them but they eont be fired. They reduced the price of my house and splattered it all over the Internet. I have written emails. Sent WhatsApp messages and made a ton of phone calls and they keep saying they will find out what happened. I dont care what happened. I just want all the ads removed from all the websites and want the sign roved from my property and I can't get anyone to do anything. Meanwhile my house is being advertised at too low a price and making it harder and harder to give to another company and to put the price back up again. This is the most unethical and despicable estate agents I have ever used. This was Paignton branch. Don't use them.
So disappointed with the lettings services, false promises. I recently moved into one of their apartments in colchester. Firstly, they informed about the broken oven which they promised would be looked after by the landlord before we move in. Its been more than a week of calling, complaints over email, all I received so far was 'we acknowledge your receipt'. Secondly, the state of this apartment is poor, didn't know this before taking the decision of moving in, as people were already living here when I came to view it. It looked decent from the pictures and the brief viewing. We've got BEDBUGS, poor conditioned mattresses, smaller desk provided from the advertisement, broken lamp & lampsheds, reported it on the first night, this feedback am writing after 8 days after moving in. NOTHING HAS BEEN SORTED. Sort everything before moving in and get everything in writing for proof, if you're opting to go with Connells. Very disappointed, while we pay the rent in full but have to compensate on everything and live with bugs!
Where to begin with Connells... The letting agents who show the properties lack very basic knowledge about the units and the surrounding area. Their response time is slow and they forget to follow up on things consistently. Once you are finally able to let a property, if you have any issues, Connells property management is extremely slow to respond and even slower to deploy a solution. But if they need something from you, or to access the property, they are extremely persistent and very fast to respond. They do not advocate on behalf of the tenants, they don't care about the tenants. Overall, the worst letting experience of my life.
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