Review Time
Reported damp couple of times and a year later still nothing, when trying to speak to people it's impossible to get a reply from them. I tried to leave my tenancy and couldn't get a reply from them. Wouldn't suggest going with them
Very poor. Connells knew very little about the house we were purchasing, and when we asked questions said they would find out and didn’t. It is extremely difficult to get hold of them on the phone, which caused issues with surveyor and contractors visiting the house for survey and quotes. Email communication was intermittent.
Zero star not available. As a landlord they always blamed other people, never took accountability. Complaints process only active on socials but details on their “investigation” never posted and hidden Chose someone else. Trump on a corporate footing!
I had such a great experience working with Neelam Sharma at Connells! From start to finish, she was friendly, professional, and always happy to help. Neelam made the whole mortgage process feel so much less stressful — she explained everything clearly, answered all my questions, and kept me updated every step of the way.She really went the extra mile to find the best deal for me and made sure I fully understood all my options before making any decisions. It’s clear she genuinely cares about her clients and wants the best outcome for them.I’m so grateful for all of Neelam’s help and would 100% recommend her to anyone looking for an honest, supportive, and knowledgeable mortgage advisor. Thanks again, Neelam!
Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!
Terrible experience with lettings, both with Reeco and Sara. Viewed a property for letting on Tuesday. Filled out application for but had a few questions regarding it which were proposed to them via the phone on Wednesday. Reeco said he would phone the landlord and call back. He did not. Importantly I was told that the landlord was not going to make a decision on any rental until there had been a sales viewing on Saturday. Spoke to Sara Friday PM who stated she was at the property Saturday to see the landlord so would ask him the few questions and call me back around 1.30. Needless to say no phone call. I have phoned today to be told that they conducted a rental viewing on Saturday, took a holding deposit and it is now no longer available. They didn't even have the courtesy to phone to say this. My call today was passed to Jack, the branch manager, who was merely defensive and took no accountability for their poor communication, trying to assign blame to me for not having put an offer forwards at the outset. Get your act together, I was told the landlord would not make a decision until Monday as to whether he was renting it. I also don't see how it was all sorted i.e. references, credit checks etc in such a short space of time when they told me it takes two week and the branch closed early afternoon Saturday. Someone is not being entirely honest. The property is still listed as available with both them and another agent.
I listed my home for sale with another local and very good estate agent (not Connels) and have been contacted very aggressively since by the Dunstable Branch who have my details from a previous enquiry over a year ago. This included a cold call visit to my property to offer services and telephone call. Both times I advised I'm not interested. Complained and instructed my rights under GDPR to have my details removed and no more contact and have since received two marketing emails. An email has been sent twice to request why am I still receiving contact and have had no reply. A formal complaint will now have to be made next to the necessary bodies, when this could have been easily rectified by ceasing contact when asked. Connels feel that they don't need to take no for answer and ignore requests even when I protected by law. I'd be very careful in engaging with this branch or Connells over all as there externally aggressive in there sales / marketing tactics and do not understand basic requests or GDPR Law. There are very good and other professional Estate Agents to use who I would strongly recommend them instead.
Dealing with Connells has been an absolute nightmare. They are painfully slow to respond, regularly ignored my emails, and never pushed the buyers for updates. It felt like we were doing all the chasing while they just sat back.To make matters worse, they lock you into a 26-week contract, which means you’re stuck with their poor service for half a year. The communication we did get was sloppy and unprofessional — emails were badly written and gave us no confidence that anything was being handled properly. The person we dealt with, was unhelpful and seemed completely uninterested in getting our sale over the line.Selling a house is stressful enough, but Connells made it ten times worse. I will never use them again and would strongly warn others to think twice before signing their long contract.
Exceptional Service from Chloe LonghurstI have had a fantastic experience working with Chloe Longhurst. From start to finish, she was professional, friendly, and incredibly helpful. Chloe went above and beyond to make the whole letting process smooth and stress-free. She communicated clearly, answered every question promptly, and made sure I felt informed and supported at every stage.It is rare to find someone who genuinely cares about the landlords, but Chloe truly does. Her attention to detail and commitment to great service really stood out. I would not hesitate to recommend her to anyone looking for a reliable, honest, and proactive letting agent.Thank you, Chloe, for making the whole experience such a positive one!
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