Review Time
Allan Clark has been excellent to deal with. I have used conveyancing.com.au for a few different settlements and been lucky enough to have him for a few of them and he has been prompt in his responses, thorough in his explanations, and a pleasure to deal with!
poor communication, slow processes, and difficulties dealing with assigned conveyancer. Quite stressful, delayed, unpleasant experiences during exchange. Lied about contract agreement, ignored calls, made promises she can't keep. Money wasted and time consuming
Are you okay, she's incompetent
Exercise caution regarding hidden charges. There were several "supplier" fees added to the retail fees for obtaining search documents as part of the package. For instance, a water notice had a retail fee of $27.67, but an additional $238 supplier fee was included; the council rates notice cost only $28.05, yet an extra supplier fee of $81.20 was added. The ASIC retail fee was $14.95, with an additional supplier fee of $14.00. When I inquired about these supplier fees, it was stated that a third party (i.e., a subsidiary) was involved, which I assume is part of the same company operating under a different name. It’s merely a local Council or State Government website used to acquire these certificates! There’s a complete lack of transparency.
The attention to detail is severely lacking. The vendor and I signed a deed of variation, which changed the loan amount. However, the documents they sent still contained outdated information, and I had to repeatedly remind them to use the updated figures. Honestly, this level of service is unacceptable for conveyancing. Additionally, their fees are not very competitive compared to other firms, which adds up. I regret choosing them.
Let me start by saying that on several other occasions, I found the staff helpful and courteous. However, yesterday, I spoke with someone at their office regarding a settlement they were supposed to handle for me. I found the staff member to be quite rude, making fun of my hearing impairment multiple times. I would not recommend a firm that permits such disrespectful behavior towards clients.
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