Review Time
The machine produces excellent quality good tasting water for sure. Customer service is superb too. I had an issue with my machine after 4months due to I was not correctly refilling the tank. To make a long story short, customer service arranged a replacement. Happy ever since…
Great customer service. I got a phone call in response to my email asking a question. This was needed. This was a real person who knew how to think, and understood all about the CovePure system. There was no script that she was reading from. I would give an A+ if that was possible. The look and size of the system is good. I've been using it for a few days now. I hope I can give another review once I've had it longer.
I use the Cove Pure unit for all my drinking and cooking water needs. I love that you have a variety of water temperature choices, cool, normal, warm and hot, plus the convenience of quickly choosing a custom fluid amount for your cup size. I drink hot tea and hot chocolate, plus cold water for my summer beverages, and it's all possible with this simple to use unit. I really appreciate the reverse osmosis purity, especially with today's concern over pure drinking water.
To be determined… received a new CovePure CO-16 unit. Our family has enjoyed using this unit, until it stopped working, 75 days after purchase. Customer service is in Philippines, and they said unplug and re-plug about 5 times. Try running warm water through it. No luck. After an hour on the phone, they are sending a replacement unit. So, we love it when it works. We’ll see how the second unit works…
CovePure is exemplary in its promise and delivery of product and service. If you want great service and excellent water quality this company will deliver on both of the above. It is important with complex systems such as water safety that you engage with people that you can trust, CovePure is such a group.
Last January (2025), my family and I purchased the Cove Pure CP-16 for our daily drinking water needs. To say we thoroughly enjoyed our CP-16 and the water it provided would be an understatement! We were so impressed with the CP-16 and the water it purified! Last month (May), we started to experience some problems with our CP-16. We contacted Gale at Cove Pure and he immediately helped us! Gale was excellent in his knowledge of the CP-16 and in helping us! Gale sent us another CP-16 and our problems were resolved! Gale provided us with the best possible customer service and we highly recommend Cove Pure for they are an outstanding company with outstanding products! You can't go wrong with Cove Pure!"
I did lots of research before pulling the trigger. Not only is this the best looking countertop RO filter IMO, their lab results are also impressive. My only complaint is that I need to refill this every few days, wish I could run a line to the machine to avoid the hassle
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