Review Time
This is my first review on a public platform, but I felt compelled to share because this brand is growing, and my family and I have been truly impressed with the quality of their customer service and the taste of our water. Keep up the great work!
The system seems to function adequately, but there are many filtration systems that filter regular temperature water. I purchased this specifically for cold water, but we find the fan runs loudly for over 30 minutes after dispensing just a glass of cold water. My spouse prefers it out of the kitchen. I ordered it right before leaving for a long vacation and ended up using it past the 30-day return window. I wish I had known how loud the cooling fan would be. I would return it if I could, but now I'm stuck with it.
For a single person, this unit is perfect for me. I fill it up roughly once every 3 days. Be aware if you have low hanging cabinets above your counter it can be a bit of difficult to reach the back tank to pour out the waste water and refill. Luckily I have an island so it’s easy.
I bought this Cove-Pure CP -16It’s advertised as plug & play 2 minutes. After all what do you have to do? Install 2 filters & fill up water reservoir & plug it in.. Well I plugged it in & it doesn’t go to next step .. FLUSH.. It just says Change H2O… WHY? I just filled it.. So I dump it out refill it… Same ERROR MESSAGE..Mind you I’m spilling water ..So after 2 hours I give up. . I look for customer service.. Where’s the phone number? THERE IS NO PHONE NUMBER.. Email them .. They answer eventually after 3 emails.. I say I’m getting ERROR MESSAGE.. They say unplug it. I unplug it and plug it back in.. NOTHING ..Change H2O..They say check the float.. Huh? Yeah the water float.. It won’t work w/o it .. looks ok to me.. Only one way to install it ..Undo it redo it Try again ERROR ..Update:Well after all this -Cove Pure Customer Service reached out. & offered a new unit which now works..Although using the buttons required some work.. It does work after all..
The customer care during order / shipping was outstanding. The product arrived a little late but that was due to my location. Covepure went out of their way in shipping the unit and when it arrived, it was very easy to set up and get it running. Now we are drinking clean, pure water minus all of the stuff that comes with drinking tap water.
This is my 6th week using CovePure so here’s my review. First of all, the wwater tastes fantastic. It’s simple to discard the waste water and refill. I like that it does hot, cold and warm. The cold can take a while to cool during hot days, but I just pour the water into a large jug to store in the fridge so I always have clean water on hand.
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