Review Time
So far all the products have been of very high quality. I have washed them and all are very nice. Items are very pricey, so, I always wait for a discount. You can find items in stores for the same quality and price, but, I would prefer to buy online as it is easy and I do like the product. There are always discounts and their membership is good if you can figure it all out. Its the website that I would give a one star to. You can use complimentary "monies" on some things but then not on others and discounts on some and not on others. I have almost given up several times and stopped using them but once you get a discount to work, its a good deal. If you call or email them they are very quick to say to call and they can do the invoice for you. I want to order what I want when I want with all transparency. There are always "deals" and sometimes I put an item in the cart, wait a day and the price has changed, or if you have more than one item, some discounts and monies work for it and some don't. Very very frustrating. Don't bother trying to order on Shop. Thats a nightmare. And don't bother trying to become an Ambassador (you get emails after every purchase about that one) its impossible. If they just had one price all the time it would be soooooo much easier. I don't know what kind of marketing techniques they use, but, for a consumer very confusing. I will continue to use my membership for the year, but, after that, I will probably move on. I am hoping to buy most of my Christmas items for people this year through Cozy Earth because they are a luxury item. It will be dicey to see when a sale happens or not and whats final sale and not and what codes will work or not.
I purchased a duvet cover that was on sale but was still $215 with shipping. The item said that it had a 10 year warranty when I purchased. It was coming apart in several places within two months of receiving so I filed a warranty claim. The claim was denied because the said that they only warranty their full price item. If you buy it on sale, the warranty is void! Their on sale items are still ridiculously expensive. What horrible customer service!
I heard his advertisement on the Chris Cuomo Project and thought your 100 night guarantee was worth giving your sheets a try, especially with the discount. It’s been one week and unless they fall apart I will not give them back. They are heavenly. I’m even sleeping better. Thank you both!
We finally retired our towels after 10 years and the search began for large, soft, quality bath towels. After many misses we got a hit with Cozy Earth. I was hesitant due to past disappointments so I purchased 2 bath sheets and fell in love. It was everything I hoped for in a towel so I replaced all the towels in my house with this product. I could not be more pleased. Thank you.
I loved cozy earth. I have a bathrobe, towels, sheets, and a duvet. But I bought the bamboo linen duvet cover and it was terribly made. Covered with loose threads and the seams came apart the first time I washed it. When I reached out to customer service, they refused to acknowledge they are sending faulty products under the advertising of "we made too much" and not allowing any refund or attempt to make it right. If I buy a product that is supposedly worth $300 and it is defective, I would expect the company to have some kind of recourse. Lost a customer here.
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