creditkarma.com

1.1
1.1 Based on 21 reviews

Instantly receive your free credit score and credit report card online. Free credit tools to track and optimize your credit score. No credit card needed & no hidden fees...

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1.1

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5

21 Reviews

5 Star
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4 Star
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3 Star
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2 Star
4%
1 Star
96%

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Karla Mariscal
Don't use them

I get emails from credit karma.Out of the blue, I received an email from One Financial thanking me for checking for a loan. I did not check for a loan with anyone. This company sent my info without my permission. I was unable to reach anyone at Credit Karma to check this. No telling who else they have sent my info to.DON'T USE THEM!

1
Date of experience: Feb 11, 2026
Carey Chapman
I could leave zero stars I would!

If could leave zero stars I would!! ABSOLUTELY HORRIBLE WORST CUSTOMER SERVICE THEY DO NOT CARE ABOUT THEIR CUSTOMERS THEY WILL LEAVE YOU SITTING FOR HOURS WITH NO ANSWERS DO NOT USE THEM TO DO YOUR TAXES EVER

1
Date of experience: Feb 08, 2026
Dawn
Can I give a negative 10?

Can I give a negative 10?? I have been using Turbo Tax for years and they have been great, but once they joined with Intuit/Credit Karma, all things have gone downhill and into hell. First, they inform me after I filed, that I have been granted a credit card (which I never knowingly authorized) and it will be sent to my home. I told them NO, no credit card over 1 wk ago, but yet they are still sending it. The worst part is, both of my returns have been received, but they no longer go straight into my personal account, they go to a Credit Karma account where you must move funds over in increments of $1000 (3-5 day processing) or pay a fee of 1.75% for instant credit. Talk about a scam! I have emailed them no less than 5 times and nothing happens. I finally found their phone number and got two persons who could barely speak English! OMG, this is a scam and a horrific way to coerce people for a fee! I hope the BBB is contacted. My only choice is to wait a week for them to close my accounts and credit my personal account which also takes 3-5 business days. I am livid and will never use Turbo Tax again. These criminal scammers must be part of the Deep State! My money better arrive next week or hell to pay!

1
Date of experience: Feb 06, 2026
gene bullins
False promises. I will close my account.

They simply lie for companies so they can hit you with outrageous interest loans. Thanks for the false help but no thanks to 35 percent.

1
Date of experience: Feb 01, 2026
Anthony Zarnik
Scammer Vibes

They make it impossible to change your phone number and then have scammer vibes asking for ridiculous amounts of documentation just to change a phone number. Literally gave everything but my Driver's License and rudely kept accusing me of not being me but refused to identify themselves! Asked for anyone else to deal with who actually has a real name so I would have a reference to tell someone higher up and they refused. Horrible and now it feels unsafe

1
Date of experience: Feb 01, 2026
erica daw
I attempted to resolve an issue of…

I attempted to resolve an issue of identity theft no less than a dozen times with this company and they couldn't understand the problem or were too lazy to attempt to help. I filed a police report and they refused to help identify credit/identity theft with law enforcement.

1
Date of experience: Feb 01, 2026
Joe Corbin
They lie

They lie. They claim to check daily. I want to know what they consider daily. My scores jumped, a lot, several days ago but edit karma is oblivious to that info.

1
Date of experience: Feb 01, 2026
Kaleena
The representative was so sweet and…

The representative was so sweet and polite but also zero help. Couldn't tell me when I would have access to MY FUNDS IN MY ACCOUNT or help me in any way. I'm so upset.

1
Date of experience: Jan 30, 2026
Stephanie Anne Coleman
My experience with Credit Karma’s refund Advance

My experience with Credit Karma’s Refund Advance (through TurboTax) has been nightmarish and deeply misleading.I applied for the Refund Advance during the filing process, my federal return was accepted on January 26, and I was explicitly told by a TurboTax representative that I was approved for a $500 advance. Based on that information, I reasonably expected the funds to be deposited shortly after acceptance.That never happened.What followed was days of being bounced back and forth between TurboTax and Credit Karma, with conflicting answers, no written confirmation of approval or denial, and no clear explanation of what actually occurred. I received no denial email from WebBank, no status update in my account, and no way to reapply. At one point I was told Credit Karma was “waiting on a PIN/number,” but no one could explain what that meant or what I was supposed to do.I spent hours on calls and live chats, including attempted escalations. In multiple cases, live chat agents abruptly disconnected without addressing the issue at all. There is no transparency, no accountability, and no clear process for customers once something goes wrong.If you are counting on a Refund Advance for time-sensitive financial needs, be aware that: • “Approval” may not mean approval • You may receive no denial notice • Support teams may contradict each other • There may be no resolution path at allThis experience caused significant stress and financial harm. At minimum, Credit Karma needs to be honest and transparent about how these advances actually work and provide clear written status updates when applications fail.

1
Date of experience: Jan 29, 2026
Dana Pettit
A merchant charged my checking account…

A merchant charged my checking account 15 times overnight between the hours of 2:00 and 4:00 in the morning, totaling over $700. When I called to have the situation rectified, credit karma told me the whole situation has to go under investigation which took weeks. After the investigation they informed me that they will not be crediting my account and I will have to deal with the merchant directly. Then without my knowledge they cancel my debit card and terminate my account all together. Stating that their system had scored my account as being high risk. I explained that I had already filed my tax returns and they are to be deposited into that account. Credit karma basically told me there's nothing they can do once the system makes that decision and that any funds that are received will be sent to me in a paper check. Do not use this company, any fraud that happens on their watch will not be compensated for. And they can cancel your checking account at any time, without even giving you any type of explanation. Do not work with this company you will regret it.

1
Date of experience: Jan 29, 2026

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  • Instantly receive your free credit score and credit report card online. Free credit tools to track and optimize your credit score. No credit card needed & no hidden fees

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