Review Time
Am cumparat Mop cu aburi ROWENTA Steam Power RY6597WH, 0.9l, 1200W, alb-albastru, refuz retur ca am solicitat explicații de ce diminueaza suma cu pret 2 lavete cand a fost folisita 1.
Am lasat recenzie care a fost respinsa.
Mediocre services with no explanation. Bought some ear bud with noise cancelation and the noise cancelation wasn’t working properly. Took them 3 weeks to respond and they sent them back without any proper solving. I will never buy anything from them.
Order placed ONLINE from my Altex account on 06.01.2026, paid in full by card.By 20.01.2026, nothing had been delivered, no updates, no clear explanation – which is why I requested a refund.The ridiculous part:– zero updates in the account– I had to call almost daily for information– strictly “robotic” responses, no solutions– standard, impersonal emails, no accountability– no one provides a clear timeframe, no one seems responsibleThis is clear proof that a company’s popularity does not automatically increase the quality of its services, and unfortunately, not the human quality of customer interaction either.It’s not just about the money, but also the complete lack of respect for the customer.After this experience, I am deleting my account and will never order from Altex again.They probably won’t go bankrupt.But I spare myself the stress, wasted time, and ridiculous situations.
I was their client for many years, but my last experiece with them was the worst. I bought a resealed coffee machine that came with a problem (even if they assure u on their website that these products are verified). I sent it to their service and they send it back after 2 weeks but they did nothing, the problem was still there. After that it took them 2 months to finally fix it but my coffee machine came back dirty and scratched. We are talking about an expensive delonghi coffee machine (3600 lei). They should be ashamed.
I ordered a Bosch vacuum cleaner valued at approximately 2,400 RON. I received a resealed (open-box) product instead of a new one. I called the call center for a week, explaining the issue and requesting the replacement of the resealed vacuum cleaner with a new one, as I had placed the order and paid the full price, not a reduced one as is the case for resealed products. I have received no response, neither by email nor by phone. My request for product replacement has been completely ignored, and the issue remains unresolved.
Altex, a store where you get ripped off and lied to! It's been three weeks since I refused the order from the carrier (because you, the customer, are not allowed to cancel it within the first minute of placing it), and the Altex phone operator told me that the cancellation can ONLY be done by refusing delivery from the courier, but even now I have not received a refund for the shipping costs, only the value of the item! For two weeks I have been lied to every day on the phone that my money has been refunded, yet Altex refuses to directly confront my bank statement! Shame on you, scammers! Altex, un magazin unde ești furat și mințit! Au trecut 3 săptămâni de când am refuzat comanda la curier (căci nu-ți este permis ție, clientule, să o anulezi în primul minut de la plasarea acesteia) iar operatorul Altex mi-a zis că anularea se poate face DOAR prin refuzul primirii de la curier, însă nici până în acest moment nu am primit rambursarea cheltuielilor de transport, ci numai contravaloarea articolului! De 2 săptămâni sunt mințit zi de zi la telefon că banii mi s-au înapoiat, cu toate acestea Altex refuză confruntarea directă a extrasului meu de cont! Rusine, escrocilor!
On December 16, 2024, I bought a refurbished cordless vacuum cleaner. I specifically checked that it has a 24-month warranty, and it does. About 3 months ago it broke down, but it does not appear on the service list, and despite writing multiple times, they do not respond, there is no answer. I have purchased from them for more than 30,000 lei so far. I wrote a review, but it was not published. I cannot believe that they are so unprofessional with a vacuum cleaner costing 185 lei.
do not buy anything at all from the Altex store, especially the Altex store in Pipera, where the services are deplorable. The service in case something breaks does not work within normal parameters. I told them that I would file a complaint with the ANPC and they treated me with a lack of professionalism and irresponsibility and they did not bother at all. After I took a defective product to the service center, they returned it to me after two weeks, still defective, and when I asked them to change my product, they refused.
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