Review Time
After enduring months of unreliable service, we switched to this provider and couldn't be happier. The sales and technical teams were exceptionally friendly and accommodating during the setup, which only took two days. The internet quality is outstanding—previously, we struggled with a weak signal, but now it's strong throughout our home. Highly recommend this service!
The technician arrived ahead of schedule and promptly assessed the situation. The fittings inside and outside the house were done neatly and efficiently. He also assisted in connecting our devices to the Wi-Fi. Overall, I'm very pleased with the switch to this service!
What else can I say? The entire process was incredibly smooth! The representatives were pleasant to interact with, without any pressure or hassle. The installation was very tidy as well. I've been connected for a month now without any issues. My only regret is not waiting a bit longer for the current promotional deal! Definitely go for it; everyone deserves a good bargain. They even covered my exit fee with free connection for six months—what a service! Mention me, and I receive a small thank you.
Without a doubt, some of the best service I've experienced in a long time. Living in a rural area with poor connectivity, I reached out to discuss fiber installation. After several weeks of communication with the sales and project teams, we outlined my needs, surveyed the area, and secured building approval. The installation was completed in just three days. The team was professional, ensuring the cabling was discreet, and they were very friendly, patiently answering all my questions. When I encountered a minor issue, I called in the morning, and the technician resolved it within ten minutes. It's this level of personal service that builds loyalty. I've taken a couple of weeks to assess the service, and I can confidently say it has been flawless.
I have never received the promised download speed, despite reporting this issue multiple times with no follow-up. Now, as I prepare to move, I'm facing a £400 exit fee, which is far more than what I've seen elsewhere. This fee is due to their inability to provide service at my new address. I cannot recommend this company, as many others offer fairer exit policies and better customer service.
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Cambridge Fibre is a building an entirely new full-fibre network for Cambridge and the surrounding region.
Our network offers Gigabit speeds and unmatched reliability at highly competitive prices.
Our network is currently live in Cambridge, Milton, Great Wilbraham, with Bottisham, Lode, Horningsea and Oakington to follow in 2022.
