Review Time
Wish there was a zero option. Placed an order last week and this was not processed contacted visual assistant who explained there had been issue with order , not email or any confirmation to advise it hadn't went through. I have spent 59 mins on chat to this virtual assistant who thought it was appropriate to talk me though how to order item, this is not an issue the issue was your system as you told me on chat, then advised me at 10pm you had finished shift appreciate that you were finished however instead of leaving a customer waiting 7 mins through chat is not acceptable and still no resolution absolutely appalling customer service
Booked a delivery date for a fridge freezer, paid £20 for anytime delivery on that day. Got a confirmation text of the date, and then a text that morning, saying it would be delivered between 3 & 7pm. Rearranged my day to be there waiting, and tracked the delivery on a map on their app. They were 2 miles away, at 6pm, but then drove away south. No sign of them at 7pm. Contacted their Customer Service Online Chat. They said it now would be delivered in 5 days time. Why did they not ring me to explain and apologise? Why have they not delivered it the very next morning? Terrible service. Will not use Curry’s again.
Although I had to buy this online and I prefer to view before I buy I am very pleased with this printer, works very efficiently although yet to find how to print both sides of paper. Ordering was easy and it arrived next day so am very happy
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