Review Time
The order took more than a month to arrive, and ultimately, I never received it as it got lost during shipping. While this isn't necessarily the company's fault, their customer service has been lacking. If you were to ask the company, they would likely assume I received the item, as it seems no one is genuinely concerned that I didn't get what I ordered.
I received a custom piece of jewelry from a collective, and it's honestly the finest jewelry I've ever encountered. I chose a gold necklace featuring the letter F with a heart, and it's such a lovely and delicate item that doesn't tarnish. It's perfect for holidays, birthdays, anniversaries, and surprises. Plus, it comes with an authentic certificate. I would rate it a solid 10/10—the ideal piece of jewelry.
I was excited to receive my ring featuring my children’s birthstone, but after wearing it for just 30 minutes while doing house chores, I noticed a gemstone had fallen out. I paid $100 for this ring, and I’m shocked that it came apart so easily. I took pictures and reached out to the support team, who promised to remake the ring, but I haven't received any updates since.
I tried to cancel my order less than an hour after placing it and was informed that they would look into it. After sending numerous emails over the next few days, I received a response a week later stating that someone had already begun working on my item and that a refund was not possible. The customer service was very unhelpful and did not adhere to their own policies. I cannot recommend this service and will be reporting them. Additionally, the shipping status indicated delivery, but I never received the product.
I ordered earrings on December 4th as a Christmas gift, and at that time, it was clearly stated that they would arrive before the holiday. However, by December 23rd, the order still hadn't shipped according to the website. I tried to contact customer service but received no reply. Eventually, I got an email saying the product had shipped, but it was too late for Christmas. The service has poor customer support, and despite their claims of fast processing, my experience proved otherwise. I noticed that other reviews mention similar problems with this company.
I ordered well ahead of time on December 7th, expecting it to arrive by now, but I haven't received anything. After waiting patiently for two weeks, I reached out to the support team, but I'm not surprised that I haven't heard back. This situation feels very unprofessional, and I'm just hoping to receive the gift for my wife before Christmas. I won't be using this service again.
We placed an order on December 7th based on the timelines provided on the website. After receiving an order confirmation, we didn't get any updates, so we followed up on December 20th, hoping to know if the item would arrive before Christmas. Unfortunately, we received a vague reply with no clear explanation. Unless you enjoy poor customer service, I recommend looking for alternatives.
I am really disappointed with the shipping delays! I placed two orders, one on 12/1, and only after contacting the support team (who were polite but not helpful) did I learn that the items wouldn't arrive in time for Christmas. There was no mention of this on the website or shipping details, not even in the FAQ section. The shipping and production timelines seem inaccurate as well. The order from 12/1 should have shipped by now, yet it hasn’t. As a small business owner, I wanted to give gifts to close family members from another small business, and this has been very frustrating.
I ordered a piece of jewelry for a Christmas gift on November 30th and paid $30 for expedited shipping (3-5 days) because I needed it by December 19th. It's now been over two weeks, and it hasn't even shipped yet. I contacted the support team, but they were unhelpful. It looks like the gift won't arrive in time, and I feel misled about the fast delivery option I paid for, as it seems it will take over three weeks.
I placed my order on 12/2, but there was absolutely no communication from the company until I contacted my credit card provider to dispute the charge. Eventually, I received an email regarding my purchase. However, when I attempted to track my order today, the website indicated that my email was incorrect and refused to track it. I had included all required information on the order form, including my phone number and email. I never received a receipt or confirmation of my order, which is quite troubling.
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