Review Time
This is an update to a recently submitted review. I finally received my necklace yesterday. It is beautiful. The detail is great and the engraving that included special characters is perfect . In the past, my orders arrived in approximately 4-6 weeks. This order took 3 months to receive. I emailed the company 5 times without any response. There was no phone number to call, until I received my delivery confirmation where it was listed on the email. A response from the company to let me know of a delay would have been appreciated. But I'm happy to have actually received my product and to see the quality is just as good as my other necklaces. I would be willing to try giving the company another chance, but I know now to allow for extra time for shipping (and to save their phone number!)
I’ve attempted to contact customer service twice, never responded. I ordered a custom keychain a month ago. Never heard anything about shipping or processing. This was meant as a gift to my mother. I’ve ordered from here before. I would honestly just like a refund because this is ridiculous.
I have order from this company many times without issues. Unfortunately for this order nothing. I sent them an email checking on the status of my order as the website states 5-10 business day. I ordered April 21st sent an email on May 15th. I even reached out to them on Instagram. Nothing. As of June 4th I do not have my order and I’m out of about $130. Now when you go on the website it says all the products are SOLD OUT. I’m praying they do the right thing and send me my order as this is a Father’s Day & Birthday gift.
THIS IS A SCAM!!! I ordered a few items more than two months ago, and they were never shipped/I never got any kind of email from the company even though they charged me the money. I wrote a friendly email to them, assuming maybe they were running a little behind. No response. I then sent three more email over the following weeks, asking for a refund or/and any sort of communication. Complete silence. Apparently the entire website is a scam site to take your money.
Claim your business profile now and gain access to all features and respond to customer reviews.
🐶Custom Made Pet Gifts out of Austin, TX! 🇺🇸 Free Shipping on orders $100+! 💭Have Questions? We're Here 24/7
