Review Time
Company says you can return items if you contact the customer service but then sends you that you have to pay for return shipping to china and refuses to send you return information. Don not order here! Items are shit quality and company is a scam! If I could I would give them 0 stars
I placed an order in December, and at the time of purchase, there was no indication on the website that the items were out of stock. I only found out about this after I had to reach out to customer service to inquire about the status of my order.I was then informed that my order had been dispatched and was provided with a tracking number. However, upon attempting to track my shipment, the courier’s website states that the tracking number cannot be found.Due to the lack of clear communication and the ongoing delay, I have requested a full refund, as I believe the service expectations have not been met.I am disappointed with the experience and hope the company takes steps to improve transparency and customer service in the future.Would STRONGLY recommend no one orders from these people. EDIT: my hoodie has since arrived, however the images online are very misleading! The material is cheap and awful, sizing is no better! 100% not worth the money at all.
I will never order here again, I was supposed to get it in time to give as a Christmas gift but it came too late. The size chart is not correct. Hoody too small. Poor quality print, you can see the fabric through the print which is not nice, not a tight print.As ‘compensation’ after endless emailing complaining about the size and unclear size chart on their website and poor print quality they offered me a discount for the next order and then charged double shipping costs so there was no discount left in the end. While they claim they give good service, if they did they would have let me exchange for free. Or they would have sent me a correct size at a high discount.I feel robbed by paying twice, if it was not a gift I would have never ordered here again to get the right size.It is not an American company but appears to be from China.
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