Review Time
Purchased item from this company website payed via Paypal (thank goodness) received confirmation email and confirmation of full payment put didn’t receive item or any further email from them only email from Paypal for full refund I can only assume that Paypal seen Daemon 3d print as a suspicious company would recommend PAYPAL for save guarding me and my money
I don’t normally leave reviews but I have been absolutely blown away by the customer service I have received from with this company! I bought a machine back in Dec and in January the machines fuse blew, I emailed them and they were happy for me to take it into be looked at, they sorted it immediately. The august after I purchased I was having a few problems with the machine, they said I could take it in the next day and again it was fixed immediately. This is so far from the kind of service I have received with other companies, they have always been extremely friendly and helpful, explaining everything and giving advise. I would never go anywhere else for my laser machines nowAsia is an absolute credit to the team!
I booked a training/viewing in Cambridge and they were so helpful. I explained that my Glowforge which I have only had for 6 months had broken 5 times! And I was on my 5th replacement due to faults with the machine, and waiting on a refund (from the US as there UK customer service team is non existent) I viewed and demoed the Flux Beambox Pro which is miles apart when you compare the two brands. Such high quality and so sturdy compared to the Glowforge. Even after a few minutes of the demo I could already tell the difference, even just in the laser head itself and being able to see all the techy stuff through the back! Not under the sides like the Glowforge. I was able to bring materials and provide artwork ahead of my demo to check if I could cut the things I sell which is priceless. I have since bought the Beambox Pro and I am over the moon! The set up is so easy, I was ready to do my first cut within the hour. And the “example artwork” feature is so handy. Asia is a credit to the brand and is one of the main reasons I purchased the machine. Having her as my customer service lady is worth every penny. I am confident that any general query or any issue would be answered and resolved quickly and that’s the reliability that you need when running a business. Thank you and I hope to be able to purchase another soon! ;)
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Daemon3D Print is not new to the 3D Print industry, our dedicated 3D print store, has a huge selection of printers & supplies from leading manufacturers.
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