Review Time
ABSOLUTE JOKE Wish I could give 0 stars. Ordered a tshirt that was too small so I returned it (at own cost). Requested a replacement that was never processed until I raised a complaint with PayPal. By the time the replacement came world book day had been and gone so the item was returned (at own cost again). 3 weeks later and no refund. I’m now the cost of the item and 3 lots of postage down. Avoid.
after a distressing situation, no help from DC Thompson. They acknowledged that their payment system was "playing up" and I confirmed with my bank that there was two successful payments. but their payment system kept "reverse declining payment". The TSB said that my card paid it twice and it was refunded on a reverse decline from DC Thompson. DC Thompson refuses to accept this. poor poor company not even to say sorry, all they said was to ask if I had another form of payment, I said no because they dont even accept American Express
I keep buying more subscriptions, as I love their products so much. I called this morning as I had received the wrong magazines just before Christmas, and spoke to Thomas. Absolutely charming and helpful, and promised to send out replacements immediately.
Recieved the wrong order and chased twice before a reply was received. It was too late as the gift was a christmas present . No meaningful apology given or offer to make any gesture. I see the other bad reviews and just wish I had known before I ordered, wont make that mistake again!
000692876 Order placed 17th November, wrong item sent and returned with their own free return system. STILL not received the item ordered and numerous emails sent. Unreliable Company with no regard for customer service, don’t bother wasting your time with this company.
One star is the lowest I can give but far too generous. This company accepts an order for a product it does not have, fails to respond to emails when it has not delivered in 6 weeks, and barely answers the phone. When you do get through and agree a refund, it does not actually do that either. It is very effective at taking your money and then dishonestly keeping it. I would strongly suggest you find an alternative supplier.
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