Review Time
Your website is shocking and takes no customer feedback.it is so long ,drawn out and inefficient,similar to your Aberdeen press and journal reporter Scott Beggbie...who has switched off so many Aberdonians buying Press and Journal/Evening Express.He doesn't stay in the city and constantly berates entertainment and taxis in Aberdeen.Staying in Stone haven....and constantly using Aberdeen taxis......I smell shite
Your website is shocking and takes no customer feedback.it is so long ,drawn out and inefficient,similar to your Aberdeen press and journal reporter Scott Beggbie...who has switched off so many Aberdonians buying Press and Journal/Evening Express.He doesn't stay in the city and constantly berates entertainment and taxis in Aberdeen.Staying in Stone haven....and constantly using Aberdeen taxis......I smell shite
We have had numerous issues of the Beano missing. Every time I call I am told to buy it myself and they will extend the subscription. Which is great if you ever get the issues anyway. Even the issues that do arrive rarely make it before they are available in store (which is what is promised in the subscription), so really a complete waste of money.
I didn't order the Broons & the 2025 Broons/For Wullie gift book until 4 days before xmas so guessed i wouldn't receive them before xmas day but the whole ordering process is ridiculous! The website doesn't allow you to order more than one item so had to do 2 separate orders for the 2 books. It wasnt until i placed the orders that i noticed an offer further down the page & couldve saved a fair bit of money but wasn't allowed to cancel & re order online! There's no tracking information available just 'orders will be delivered within 5 to 7 days'. Who by? It's now 3rd January & don't know if the order has been shipped. I certainly will not be ordering again from DC Thompson, their employees must be so frustrated if their internal systems are as bad as the public website. Rubbish!
I set up a direct debit to purchase the Beano for my grandson, but unfortunately the service was very disappointing. Issues with copies not arriving or going missing were frequent, and I repeatedly had to contact customer support. Each time I was advised that postal problems were to blame, yet replacements were never provided.I eventually cancelled the direct debit and now obtain the magazine through my local newsagent instead. I was still owed money, so I contacted the company and chose to receive puzzle books in place of a refund. That was over a month ago, and I have yet to receive anything.At a time when many customers are moving away from print, I would have expected companies to work harder to retain their readership, not drive them away.
Beano subscription delivery is hit & miss. Weeks can go by and it arrives then suddenly they stop being delivered. The staff are always friendly and will arrange to send out. However replacements can take 10 days. (No idea why!)Called today to chase up a missing copy to be told that policy has changed and now instead of replacements they will add on another week to the subscription. As I explained to the customer service advisor, my son doesn’t want a ‘free week’ he wants the Beano that they advertise is the previous weeks copy!If it was easy to buy in a shop then I would scrap the whole thing. The inconsistency is shocking.
Our Beano regularly doesn’t arrive. The first 6-9 months we would contact them and they would send a replacement… however we haven’t received any issues at all in November or December 2024. My last quarterly payment was taken in early November. Despite multiple attempts at contacting them I have received no response. I have now therefore cancelled my direct debit and will be contacting my bank to see if I can get a refund.
Stylist Magazine - Deceptive auto-renewal of “free” subscription.As an apology for an extremely late notice event cancellation that I travelled into central London for, I was offered (in writing over email) a FREE subscription to Stylist +. I subscribed via the website with the free of charge code they gave.I recently went through my transactions and discovered 2x mysterious £35 charges. There was no communication or receipt around these DC Thompson charges. Through Google research I discovered that Stylist is a DC Thompson publication and realised that the charges must be related to this “free” Stylist + subscription that they had deceitfully auto-renewed and charged me for!I contacted them and apparently they will not refund despite the communication trail that I had an FREE subscription and that the 14 day cooling off period does not apply to them. Disgraceful behaviour. I will proceed with chargeback and report to Better Business Bureau and Trading Standards. I encourage others to do the same - as evidenced by other reviews, this is common practice by this fraudulent company. The original email from Stylist below:I wanted to reach out regarding the cancellation of the preview screening of ‘I Hate Suzie Too’. Sincere apologises for the inconvenience and disappointment which this has caused. Unfortunately, due to this being a Sky Christmas special, the event will not be rescheduled. We at Stylist, would like to offer a free online subscription of our Stylist Extra platform. You will have access to exclusive long reads, short stories, interactive events with our Editors, videos, podcast, advice from The Honest Boss and Billie Bhatia plus our monthly online interactive career clinic. You’ll also receive The Stylist Sunday Supplement email every week and unlock access to Stylist magazine online every month. In order to access your free subscription, please click here and enter 9bgr at the checkout. I have made sure to also include your selected plus one’s to this email, so they also have access to the online subscription. Thanks again for your understanding and please don’t hesitate to get touch with me if there are any issues.
I subscribe to a couple of their magazines for which I paid the full amount for a year, the money having left my account on 1 November. On18 November they took another payment. When I contacted them I got the usual apology but they hinted it would have been because I contacted them twice. I asked for a refund. This will take 14 days to process!!!!Why does it take FOURTEEN days when this was down to their error. I can find no way to make a complaint except to talk to the same people I am complaining about.
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