Review Time
Amazing customer service. I was keen to get my product delivered very quickly at very short notice. Friendly and efficient support from this company was outstanding. I would trust them to do their absolute best to sort out any problems. The foundation is much better than anything else I have tried on my difficult and patchy skin..The tone be slightly off a perfect match but I not certain and wanted to use it immediately so didn't try to get it altered. Shall see how I get on and maybe tweak it next time.
Wow, I've not experienced such excellent customer service like this in a long time. Incredible. The formulation of radiant, sheer for dry skin is epic. The shade was a tiny bit too light but they rectified it straight away, no messing and quickly. I'm very impressed. I wish more companies would learn from their model.
Amazing 🥰 - I have really annoying oily skin with dry bits and I’m mixed race but can never find my exact colour it’s always a bit too red or too yellow. Colour match was slightly off and I was skeptical about it being fixed but they did and it was so quick! You can choose your finish preference which is something you don’t get often so I could have natural look rather than matte which ages you when you hit your 30s, whilst still maintaining coverage and not breaking down into an oily mess by the afternoon. It’s buildable as well which is amazing. I don’t really have a fault apart from maybe the pump could be better but such a tiny thing I don’t really care 😂
I have spent a stupid amount of money trying to get that perfect, natural looking foundation - when I saw the ads for Dcypher my bank was screaming no not again!Thankfully I stifled that noise and went ahead and ordered - the first blend was not the best for me. However, I contacted their customer service and Vicki listened to why I didn’t like the original blend and somehow managed in less than a week to achieve what all other brands have failed to do - from the cheapest to the high end - perfectly match a foundation to my skin, it has amazing coverage without looking like I have foundation on it’s that natural, leaving me to play with bronzer and makeup to my hearts context - thank you so much Dcypher I have a big day coming up and will be beaming confidently that I look like me and not caked in cracking foundation 😊
Love this foundation! The first bottle that I received was a little too light for my skin tone; however after a quick email to DCYPHER and a few questions, a new bottle was prepared and sent out which is a perfect match. This took less than a week! Fabulous customer service support.
Good product and amazing customer service. As cheesy as it sounds I can’t speak highly enough about their service. They tweak the product until you’re satisfied and nothing is too much trouble. Product arrives quickly and correspondence is effective and fast replying. Brilliant. Well done to this company!
How do they do it!? After 25 years of buying high street to high end make up brands I have NEVER found a foundation that is as seemless as this. My first one was a couple shades too light but a quick email and literally within a week I had the exact shade I needed delivered straight to my front door! I must admit I was sceptical at first as I’m forever being influenced into buying these brands I see on social media but genuinely this brand is insane and you must try :)
The product is good but its tricky to get the right shade in first place. Although they did change shade after my email for free but thats just waste of resources, effort, and delivery . Which is not very environmental friendly. They are expensive too and even after receiving it I still prefer to use my Own foundation which is pretty much the same shade they sent over.
I was really impressed with the colour match and the delivery. I don't use it everyday, but I've found it can be mixed with my moisturiser if I want a lighter coverage, especially in the summer months or for a daily use. But it also looks great on its own for a bit more of a 'fully made up' look
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