Review Time
An order was placed on 12 December, but the expected delivery date has come and gone without any shipment. I reached out to the support team on 18, 20, 22, and 23 December to cancel and request a refund, but unfortunately, I received no responses—only automated emails about delays. Ignoring cancellation requests for an unshipped order is simply unacceptable. I'm preparing to document this for a chargeback. I strongly advise against using this service.
An order was placed on 12 December, but the promised delivery date has passed without any shipment. I emailed the company on 18, 20, 22, and 23 December to cancel and request a refund, but received no replies—only automated emails about delays. Ignoring cancellation requests for an unshipped order is unacceptable. I'm documenting this for a chargeback. I recommend avoiding this service.
The service and communication were extremely poor. I placed my order on November 30 and opted for premium shipping to ensure it arrived well before my dinner on December 13. The expected arrival was December 9, but I was informed of a delay due to high order volume. They offered to adjust or cancel my order, so I requested to remove some bottles while keeping others for later. The response time was excessively long, and in the midst of this, I received a notification that my bottles had been dispatched. They arrived on December 15, after my dinner. I inquired about returning the bottles I wanted to cancel, but have not heard back. I'm left with bottles I don't need.
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Decántalo, your on-line wine shop where you can buy all the best red wine, white wine, rosé wine and cava, and always at the best price!
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