Review Time
Have spoken to David, the Managing Director, cleared off the communication gap and he resolved the issues. Everything got resolved and completed the installation successfully.Mick is a friendly engineer who did the installation, an extremely knowledgeable and well-experienced person.Best wishes to the young business, I will recommend Deege.Due to some reason, I am unable to edit or delete my earlier review, but now I can say it is a 5-star team
Choosing a installer was challenging in itself, so many companies all with mixed reviews then Deege installed my neighbours and even though there was some delays they was kept informed and it was due to stock issues, on choosing them they kept me informed on dates ect I was pushed back a couple of times but was advised at beginning this could potentially be an issue. I was then advised of my install date and on the day Mick arrived. He was courteous and showed me how to use the app to track my usage. I also had Antony and Shane turn up to to do the roof they was also polite and works clean and tidy. I am happy That I am now generating greener Energy and that my usage will start to save me some money. I can’t thank the team at Deege solar enough for all of that they have done for me once again. Thank you
Choosing a installer was challenging in itself, so many companies all with mixed reviews then Deege installed my neighbours and even though there was some delays they was kept informed and it was due to stock issues, on choosing them they kept me informed on dates ect I was pushed back a couple of times but was advised at beginning this could potentially be an issue. I was then advised of my install date and on the day Mick arrived. He was courteous and showed me how to use the app to track my usage. I also had Antony and Shane turn up to to do the roof they was also polite and works clean and tidy. I am happy That I am now generating greener Energy and that my usage will start to save me some money. I can’t thank the team at Deege solar enough for all of that they have done for me once again. Thank you
Bit rocky to begin with, however me and mrs decided to stick with this company due to their honesty. Lack of communication could be better however all staff members seem to be working from home due to refurbishments at their office. They seem to be doing the best they can during this time and it seems email is better to get in contact as the phone lines are busy during the day due to not having as many phones apparently. Install was completed last week and what I will say is me and the mrs couldn’t be happier, professionally done and had a great laugh with Richie and Mick.
Still waiting to have the installation working correctly. Multiple emails with no reply. Multiple calls to voicemail. If I did get through to a person, told they would call in the morning, guess what…..no call. Avoid at all costs as the customer service is lacking and have spent a substantial amount of money for a system that doesn’t work. Very disappointing. Not really one for leaving reviews but I am at the end of my tether with these people.
Bit rocky to begin with, however me and mrs decided to stick with this company due to their honesty. Lack of communication could be better however all staff members seem to be working from home due to refurbishments at their office. They seem to be doing the best they can during this time and it seems email is better to get in contact as the phone lines are busy during the day due to not having as many phones apparently. Install was completed last week and what I will say is me and the mrs couldn’t be happier, professionally done and had a great laugh with Richie and Mick.
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