Review Time
My advice to anyone reading this would be to avoid deege solar at all costs and save yourself time, effort and alot of stress.They clearly cannot provide an adequate service and have bitten off more than they can chew whilst trying to jump on the gravy train of the energy crises and taking on way too many customers that they cannot handle.I have absolutely no doubt that deege solar has the worst communication of any company I have had the displeasure in dealing with (this also includes between their own departments)My order was placed in August 2022 with an installation date set for mid December 2022... I payed a deposit of nearly £3000.My first installation didn't go ahead as I was informed a few days before installation (due to negligence and having to let some employees go).My installation was then rescheduled for late January 2023 and this is where everything went sour.I had already tried to contact deege solar over 2 days prior to the installation date to get some information about the scaffolding. The installation department never answered so i had to telephone sales who answered every time... i was given the generic "someone will call you back" response for the 2 days leading up to the installation.It is now the day of installation and between 09:30 - 12:00 I tried to contact deege solar several times to find out what was happening and couldn't get through.I then received a call at approx 12:30 asking me what date I would prefer for my new installation date which just baffled me! Absolutely zero communication at this point! I wasn't even offered an apology but I was told that they had sent out an email to all customers informing them that they were struggling to source parts and they there would be delays... I never received one... I couldn't believe that they wouldn't contact customers directly to inform them that their Installation was effectively cancelled.At this moment I decided to cancel my installation because I dreaded the thought of having to chase the company any longer and I was given a cancellation document the next day.The document stated 2-3 days for someone to look into and confirm the cancellation...I waited 4 days and then spent another 4 days trying to contact deege solar because once again I received no communication to confirm if I would be infact receiving my money back.I then received an email stating that I need to give my bank details and that it would take up to 28 days to process the refund.I then waited 28 days but bingo! No refund.I then tried to contact deege solar again to no avail and was left with only 2 options... either contact my bank or seek legal advice.Thankfully I was able to initiate a charge back which at that point had been 36 days since cancellation and 41 days total to recieve my money back through my bank.Shame on you deege solar for treating your customers this way.
Amazing Work from Deege Solar had my date pushed back once after that it was plain sailing throughout Communication wise i was in contact with Amy always professional and polite put me at ease straight away with anything I needed to know brilliant customer service Thank you Amy Roofers - Richie & Jonny great work fitting my panels (8 Ulica 400w)Looks amazing couldn’t be happier with the work Electrical work - Mick such an lovely, experienced and professional gentleman Installed a givenery SystemEfficient work everything so neat and tidy also run me through everything & answered any questions I would highly recommend Deege Solar to anyone I would also like to thank everyone for the excellent experience
Wow! What an amazing company! Kept me up to date with everything going on, communication was great all the girls and guys within the company helped me with any questions I had and now I have a fully working system that’s about to save me a lot of money!!! Thank you Deege Solar!!!
Initially i found the sales process good, no pushy sales people and questions answered in a timely manner. Unfortunately i wasn't given an expiry date on the quotation given and when I placed an order several months the prices had increased substantially. I found this a little unfair but proceeded anyway.Our initial install was further delayed with little notice and lack of parts was cited, however a week before our second planned date we were contacted about their lack of permission from the elec board to proceed further at this time, which proved they weren't ready for the first install date 6 weeks earlier. After them last minute changing our design in a rushed phone call just to achieve permission, and no discount offered for the downgrade in equipment I lost faith/trust in their knowledge and capability and cancelled the order. Over 1 month later they still havent returned the deposit nor will they respond to emails, phone constantly rings out as engaged. I would advise against ordering with this company as it is such a large investment, they dont seem to be able deliver nor abide by their own T & C's.
Amazing Work from Deege Solar had my date pushed back once after that it was plain sailing throughout Communication wise i was in contact with Amy always professional and polite put me at ease straight away with anything I needed to know brilliant customer service Thank you Amy Roofers - Richie & Jonny great work fitting my panels (8 Ulica 400w)Looks amazing couldn’t be happier with the work Electrical work - Mick such an lovely, experienced and professional gentleman Installed a givenery SystemEfficient work everything so neat and tidy also run me through everything & answered any questions I would highly recommend Deege Solar to anyone I would also like to thank everyone for the excellent experience
Wow! What an amazing company! Kept me up to date with everything going on, communication was great all the girls and guys within the company helped me with any questions I had and now I have a fully working system that’s about to save me a lot of money!!! Thank you Deege Solar!!!
Initially i found the sales process good, no pushy sales people and questions answered in a timely manner. Unfortunately i wasn't given an expiry date on the quotation given and when I placed an order several months the prices had increased substantially. I found this a little unfair but proceeded anyway.Our initial install was further delayed with little notice and lack of parts was cited, however a week before our second planned date we were contacted about their lack of permission from the elec board to proceed further at this time, which proved they weren't ready for the first install date 6 weeks earlier. After them last minute changing our design in a rushed phone call just to achieve permission, and no discount offered for the downgrade in equipment I lost faith/trust in their knowledge and capability and cancelled the order. Over 1 month later they still havent returned the deposit nor will they respond to emails, phone constantly rings out as engaged. I would advise against ordering with this company as it is such a large investment, they dont seem to be able deliver nor abide by their own T & C's.
The Deege installation in 2022 was smooth and professional despite the various global supply chain issues, which slowed things down a bit. We received great advice throughout, a super price and the system works perfectly. I’d also like to give a special shout-out to the Deege compliance department who were brilliant in helping us sort out the problems with our energy export tariff.
Avoid at all cost. Installation delayed 3 times, with no notice. Credit card details compromised after providing them to Deege solar over the phone. Constant chasing and poor communication. I ended up cancelling, but it's been over 30 days and still no refund!
The Deege installation in 2022 was smooth and professional despite the various global supply chain issues, which slowed things down a bit. We received great advice throughout, a super price and the system works perfectly. I’d also like to give a special shout-out to the Deege compliance department who were brilliant in helping us sort out the problems with our energy export tariff.
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