Review Time
First box was great. 2nd box complete let down. 14,99 for content you could get in Herons for under 8,00. all they are doing is off loading stock exactly the way herons work. Not value for money at all. also make it near impossible to cancel the account. Make sure you use paypal so you have control to cancel the payments
I'm very disappointed with this subscription. I've been a customer for a while but the value of the boxes has really decreased, the alleged bonus I get from being a + member is null, and there is no customer services. They pride themselves on getting monthly feedback, which gives points to redeem free boxes. For the past few months, this has been unavailable to me (today is the 18th, the survey has already closed) - when I've been able to submit it, it wasn't read or actioned upon. I've contacted Customer Services 12 days ago for a separate enquiry (not a complaint, just a question), no response (+ members are supposedly a priority). Never got the alleged extra points for my birthday. No reminder before the automated renewal - I admit this is shared responsibility but this a standard practice.cutesy in my opinion. I've been disappointed in their box before, cancelled an renewed after a few years, I'll stick to the advent calendar once my current subscription is over, won't make the same mistake again.
I was really pleased with the contents of my August box. However, I signed up using a 2x1 offer and the company hasn't sent out a second box. I've emailed numerous times and tried to contact on Facebook. When I had a reply they said they had no record of me using the 2x1 offer. I have since emailed them proof of the ad I used to get the offer but still not heard back as to when/if I'll be getting a second box. Would love to have a response please. They are saying they don't have evidence of me using the advert I used which means the advert clearly doesn't work. They're dragging their feet in the sand and not confirming when I'll get the second box, if at all. Terrible customer service!
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