Review Time
This was my first box and I was really happy with it! I didn't look too much into what I'd receive as I didn't want any spoilers but I couldn't believe how much was in there! Absolute bargain eith something for everyone and I can't wait for my next box!
Ordered an advent calendar - received notification that advent calendar had been delivered. Except…it hadn’t. Emailed Degusta who replied pretty quickly with the usual “look around the property and ask the neighbours” I did this and replied to the email. Nothing. Sent another email. Nothing. Sent a Facebook message. Nothing. Tried to call - number not in use. Writing this in the hope I actually get to speak to someone
Customer service is appalling. Received the box on the 19th September, couldn’t find an expiry date for the bread. Emailed them on the day. Response on the 29th September? Can we see a picture. Sure. I send over a picture immediately on the 29th September. 3rd of October they tell me to check the back (which I already did on the day I got the box). Told them on the 3rd October that it’s not there. No response. Email them again on the 8th October saying I checked the front & the back, nothing. Understandably I’m not eating something I can’t see the expiry date of, especially if it’s bread related items. They email back on the 22nd October, 2 weeks later and a month after initial contact. Can I send a picture of the back? They can review it. Well the bread has been looking off already so it’s been dumped. All of it could’ve been solved if their customer service rep actually paid attention that their business deals with food and some foodstuffs do also expire. It feels like the company doesn’t care about responding to you. Customers shouldn’t have to wait over a month to still not get a solution.
I like the fact all the contents are top quality, sure you get the odd thing you dont like, but generally I try everything except the kiddie stuff which I give to my Great Grandkids. Always fun to recieve the box, like having Xmas 12 times a year...
The box itself was perfectly fine. Some items I liked, some I didn't. Tried a couple of things I wouldn't have, actually the box was good but jot good enough. I decided to cancel. But then one of my close family members died and with everything I forgot to cancel the box. I was reminded when a payment failed this morning, so I go onto the website to cancel. Eventually found the option to cancel but due to failed payment my account is on hold and cant be cancelled. Annoying but understandable, so I looked for how to contact customer services, found a form with drop down menus to specify what issue you were contacting about. Wrote out an explanation of my family member dying and hence forgetting to cancel send. Turns out if you select cancel in the drop down menu you just get an automated message sent back with all the options for delaying boxes and so forth. It specifically says that what you wrote wont be passed on to the customer service team. So I had find the customer service form again, I had to write it all off again and choose a random issue subject and now hope they have the ability to send it to the correct team. It seems like such an obnoxious way of doing things by having a cancellation request just send you an automated email back. Its really really annoyed me, hence the low review. It should be as easy to cancel as it is to join. But all in all the box was decent 6/10 id say.
I love receiving my monthly Dégusta boxes. They are a real treat! I don’t always love all the products - though actually I usually love most of them! - but they are always great value, introduce me to fantastic new products - and I can always find a friend who will enjoy the things I’m not so keen on! The surprise element is a big bonus to me. I’m always being introduced to something exciting & new!
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