Review Time
I left a box in Portugal with a friend 20 days later it is still there not collected and they have my money.They ignore all calls,email,twitter etc. Maybe it is only Delnex Portugal that is SO bad. Please don't put your standard i'm sorry reply to this delnex.GIVE ME MY MONEY BACK and i would advise anyone reading this NOT to use them
I left a box in Portugal with a friend 20 days later it is still there not collected and they have my money.They ignore all calls,email,twitter etc. Maybe it is only Delnex Portugal that is SO bad. Please don't put your standard i'm sorry reply to this delnex.GIVE ME MY MONEY BACK and i would advise anyone reading this NOT to use them
i have contracted delnext to send a parce from portugal to belgium.no one picked it up. consumer service doesn't reply to phone calls (I called everyday during more than a week). I spent more on the phone versus the delivery already.They don't answer to emails either.this is so far the worst consumer experience I have ever had.you should better contract any other company than delnext. you can't even cancel your order.run away from them, they are amators.
i have contracted delnext to send a parce from portugal to belgium.no one picked it up. consumer service doesn't reply to phone calls (I called everyday during more than a week). I spent more on the phone versus the delivery already.They don't answer to emails either.this is so far the worst consumer experience I have ever had.you should better contract any other company than delnext. you can't even cancel your order.run away from them, they are amators.
I used Delnext to move my suitcases from Portugal to France. Because of the coronavirus issue, the delivery man that picked up my suitcases informed me that they won't make me sign anything for understandable security reasons so I wasn't surprised to not sign anything at the receipt of the suitcases. Little problem, one of the suitcases was damaged so I contacted the customer service the same day with pictures to solve the situation quickly. To compensate for the damage, they asked me to provide a delivery receipt. I explained to them in numerous e-mails that their delivery men didn't provide me any nor make me sign anything. Their only reply to that has been: "This document is mandatory" and "it will be your words against the driver" They didn't take the time to evaluate the particularity of this situation and the worst part is that they won't compensate for their mistake because they didn't give me the paper necessary for that. I exchanged so many e-mails to receive the same answer. Which kind of company doesn't listen to its customers and doesn't take their responsibilities? I don't recommend them at all but if you don't mind to receive your stuff broken, feel free to try them.
I used Delnext to move my suitcases from Portugal to France. Because of the coronavirus issue, the delivery man that picked up my suitcases informed me that they won't make me sign anything for understandable security reasons so I wasn't surprised to not sign anything at the receipt of the suitcases. Little problem, one of the suitcases was damaged so I contacted the customer service the same day with pictures to solve the situation quickly. To compensate for the damage, they asked me to provide a delivery receipt. I explained to them in numerous e-mails that their delivery men didn't provide me any nor make me sign anything. Their only reply to that has been: "This document is mandatory" and "it will be your words against the driver" They didn't take the time to evaluate the particularity of this situation and the worst part is that they won't compensate for their mistake because they didn't give me the paper necessary for that. I exchanged so many e-mails to receive the same answer. Which kind of company doesn't listen to its customers and doesn't take their responsibilities? I don't recommend them at all but if you don't mind to receive your stuff broken, feel free to try them.
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Send parcels to anywhere in Europe for the lowest price. With Delnext you can send anything you want to where you want. Your parcels will be delivered safely and for an awesome price.
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