deloox.nl

2.6
2.6 Based on 160 reviews

Bij Deloox willen we dat jij geniet! Bijvoorbeeld van ons assortiment met meer dan 400 topmerken, van de mooiste beautyproducten, van onze lage prijzen en natuurlijk van onze goede service. Meer dan 1,5 miljoen tevreden klanten!...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

2.6

/
5

160 Reviews

5 Star
31%
4 Star
6%
3 Star
7%
2 Star
6%
1 Star
52%

All Reviews

Filter Reviews

Review Time

Ikandi Venue
Goods were EXACTLY as advertised. I thought because of the great price, that the goods HERMES would

Goods were EXACTLY as advertised. I thought because of the great price, that the goods HERMES would be fake copies, but NO- THE GOODS WERE THE REAL DEAL alright, very impressed, will definitely be buying again and on a regular basis.

5
Date of experience: Feb 27, 2026
Lawton Coleman
Disappointing Experience with a Recent Order

I have purchased perfume multiple times with no issues, but today I was taken aback when I gave the perfume to my client. Upon opening it, he discovered that it was not genuine. I contacted the support team regarding this matter. The main batch code is missing from the box and is difficult to read on the bottle, there is no symbol on the perfume cap, the label is coming off, the atomizer is 10mm taller, and the label on the bottom is centered instead of being on the right side as it should be. Their response indicated that returns are not permitted for commercial orders. 😡

1
Date of experience: Dec 19, 2025
Kristen
Fraudulent perfumes!

These perfumes are fake!!! They cleverly claim they are original 💯 for returns, but only allow unopened boxes, making it impossible to return them. You end up stuck with counterfeit products while they keep your money. If you know about perfumes, you'll recognize immediately that they are fake.

1
Date of experience: Dec 01, 2025
Dr_Praline_43
Counterfeit fragrances!

Counterfeit fragrances! They cleverly claim it's authentic 💯, but for returns, you must keep the box unopened. This tactic prevents returns, leaving you stuck with a fake product while they keep your money. Don't waste your money on this platform; those knowledgeable about perfumes can tell immediately that it's fake.

1
Date of experience: Nov 30, 2025
Myrna T.
Reliable site for good deals

I've ordered multiple times from the platform and each time, the service has been satisfactory, and I've enjoyed my products. Any issues with damaged items or returns were handled well. However, the wait times can be lengthy, and sometimes you need to call for faster assistance since emails can take a while to get responses. Overall, I've had positive experiences and will keep ordering.

4
Date of experience: Nov 29, 2025
My most trusted source for fragrances

This is the service I rely on most for my fragrance collection. The prices are fantastic, the quality is superb, and the shipping is excellent 🫶🏽🫶🏽🫶🏽 I feel like I deserve 10 stars instead of just 5. I'm a loyal and satisfied customer, ordering weekly, sometimes even twice a week. I just wish there were small samples or loyalty points since I've ordered a lot since August, and all shipments have been successful 🤍.

5
Date of experience: Nov 25, 2025
Jodie B.
Great prices and speedy delivery

I ordered a fragrance on Sunday evening, and it arrived safely by Wednesday morning. It was the best market price at that time: €33.44 delivered to my country. The perfume is wonderful, with a fantastic bottle, sprayer, and packaging. It smells amazing, and many say it’s the best alternative to a well-known brand.

5
Date of experience: Nov 19, 2025
Tamara Foster
23 days and still no delivery

I placed an order on October 24th. When I tried to reach out, I received an email on November 10th saying I was getting a refund, followed by another stating my parcel was being shipped. It’s now been 23 days with no sign of my order, despite a promised 3-4 day shipping time. I've had no communication from the support team. I won't be using this service again.

1
Date of experience: Nov 16, 2025
Gwendolen Harris
Still waiting for my order

I ordered a perfume on October 9th, and I still haven't received it! It seems the delivery was left outside my building without my permission, and when I got home, it was missing. The delivery service isn’t responding, and I haven't found any resolution. I would definitely recommend avoiding this company in the future as they don't take responsibility for lost items, resulting in financial loss.

1
Date of experience: Nov 11, 2025
Order not received

I made an order on October 21st with an expected delivery by the 24th, but it never arrived. I contacted customer support and learned there was a problem with the courier, not the service. My parcel seems to be lost, but they resolved the issue by refunding my money and canceling my order.

1
Date of experience: Oct 21, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Bij Deloox willen we dat jij geniet!
    Bijvoorbeeld van ons assortiment met meer dan 400 topmerken, van de mooiste beautyproducten, van onze lage prijzen en natuurlijk van onze goede service.

    Meer dan 1,5 miljoen tevreden klanten!

  • email klantenservice@deloox.nl
  • call 0402883548
  • language https://deloox.nl

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More