Review Time
On the whole, DFDS is the best ferry service compared to the competition on the Dover to France routes, I will always opt for them. However, the service has slowly got worse; the duty-free shops are often closed extremely early compared to their advertised times. This isn’t the first time I have experienced it and it’s been at both Dunkirk and Calais, Neither can we get some food while waiting for the boats nor stock up on duty-free when waiting in the lanes. Yesterday, on the way out, the Wi-Fi wasn’t working, and my phone network was trying to connect to the onboard phone network, which is expensive to use what could easily lead a bill to over £200. On the return journey, the ship’s safety doors failed to open, and even with the crew entering the code to manually release the door, that didn’t work. We had to go to a different part of the ship and use that door instead
The staff on board were friendly and helpful though the guys in the duty free could be more pleasant.The two ladies in the Premium lounge were very helpful and polite and went out of their way to make our time in the lounge most enjoyable. Excellent bacon and sausage rolls thanks 😊
After recommendations from friends, we decided to book with DFDS. The day after booking online we realised we should have called to book so we could get our over 60's 20% discount. An extremely helpful guy called Martin could not have been more helpful. Polite, friendly, very professional & patient, he guided us through the cancellation & rebooking of our sailing. He was an absolute pleasure to deal with. If Martin's excellent customer service is anything to go by, we are very much looking forward to sailing with DFDS on a regular basis. What a credit he is to the industry!! ☆☆☆☆☆
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