diamondsfactory.co.nz

4.7
4.7 Based on 125 reviews

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Average Rating

4.7

/
5

125 Reviews

5 Star
84%
4 Star
10%
3 Star
3%
2 Star
0%
1 Star
3%

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Review Time

Shirley Jenkins
I had a great experience with Kellen. He was extremely knowledgeable and helpful without any pressur

I had a great experience with Kellen. He was extremely knowledgeable and helpful without any pressure for me to make a decision on my purchase. When I made the decision to purchase, the order was completed efficiently and the communication re time frame and delivery was perfect. I received an email advising me that my stones had arrived in the country, then more emails to advise of their dispatch from the factory. They arrived just two weeks after the date of my order. Am absolutely delighted with my sapphire and diamond earrings. Great value.

4
Date of experience: Mar 27, 2026
Shirley Jenkins
Great experience with Kellen

I had a great experience with Kellen. He was extremely knowledgeable and helpful without any pressure for me to make a decision on my purchase. When I made the decision to purchase, the order was completed efficiently and the communication re time frame and delivery was perfect. I received an email advising me that my stones had arrived in the country, then more emails to advise of their dispatch from the factory. They arrived just two weeks after the date of my order. Am absolutely delighted with my sapphire and diamond earrings. Great value.

4
Date of experience: Mar 12, 2026
Dominique De Beer
In LOVE with my new ring!!!

In LOVE with my new ring!!!I ordered a white gold ring with a 1ct marquise diamond and two pear shaped diamonds on the side and it is absolutely stunning! The shine of this ring is impecable! I cant stop smiling!!! Thank you Diamonds Factory NZ

5
Date of experience: Dec 22, 2025
Max Facy
Buying an engagement ring

The process was super simple and my consultant Lareianha was really helpful finding the perfect size and design. The engagement ring was exactly what I wanted and was very reasonably priced. Absolutely recommend!

5
Date of experience: Oct 21, 2025
Lindsay
Returned wedding ring purchase

I bought what I thought would be my wedding band from diamonds factory NZ. I went into their store in CBD and Anisha was great with the consultation. She gave us the option to pay 50% of the deposit for the ring I wanted, then pay the final 50% when the ring arrived in store. When I brought it home I realized that the gold of my engagement ring (which was from Canada) was slightly different from this ring. I was nervous to return it as I wasn’t sure if I’d be refunded fully but was really happy with the process. Full refund onto my original payment method and literally no hassle at all. Would definitely trust this business with a future ring purchase.

5
Date of experience: Oct 20, 2025
Paula Shaw
Black diamond infinity…

I love my black diamond infinity necklace. The chain doesn't get caught in my hair and I have not taken it off since it arrived. The customer service was excellent, they responded back to me very quickly. The delivery time was 3 weeks. I am a very happy customer

5
Date of experience: Aug 02, 2025
Oswald K.
Great experience

Impressed with the final engagement ring. A much superior product at a much cheaper price than other retail outlets. I checked the company registration to find that Diamond Factory New Zealand has been running for a long time. I found the customer service excellent. Patient and helpful as I had many questions, wanting to get the right ring for my partner. I would definitely recommend this company for those who want high quality jewelry, have a month to wait for production and shipping and are taking into consideration value for money.

5
Date of experience: Apr 29, 2025
Edwin Powell
Great experience

Impressed with the final engagement ring. A much superior product at a much cheaper price than other retail outlets. I checked the company registration to find that Diamond Factory New Zealand has been running for a long time. I found the customer service excellent. Patient and helpful as I had many questions, wanting to get the right ring for my partner. I would definitely recommend this company for those who want high quality jewelry, have a month to wait for production and shipping and are taking into consideration value for money.

5
Date of experience: Apr 29, 2025
Doreen Anderson
Friendly and helpful service and great…

Friendly and helpful service and great prices.They were just as kind and helpful with the resizing process.I can gladly recommend them.

5
Date of experience: Nov 27, 2024
Lilibet Smith
Friendly and helpful service and great…

Friendly and helpful service and great prices.They were just as kind and helpful with the resizing process.I can gladly recommend them.

5
Date of experience: Nov 27, 2024

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