diamondsfactory.co.nz

4.7
4.7 Based on 125 reviews

...

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Average Rating

4.7

/
5

125 Reviews

5 Star
84%
4 Star
10%
3 Star
3%
2 Star
0%
1 Star
3%

Filtered Reviews

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Review Time

MW18
Great Service and Product

Rochelle was fantastic and helpful, and my ring is perfect thank you.

5
Date of experience: Oct 01, 2024
Becky Brooks
Great Service and Product

Rochelle was fantastic and helpful, and my ring is perfect thank you.

5
Date of experience: Oct 01, 2024
Rhett Scott
Outstanding Website with Clear Options

Choosing an item of jewellery from Diamonds Factory NZ was very easy, with very clear options for size of stone for a necklace, the type of metal & the price. The only hiccup was that my daughter, the recipient, couldn't make her appointment to pick up the necklace as it was the weekend & naturally the external doors in Central Auckland were locked. Although she rang someone, it was answered in Christchurch & they couldn't contact the Auckland branch either. Perhaps a direct phone number could be included when the confirmation appointment time email is sent? This would avoid this happening to someone else when picking up their birthday gift on their birthday 😊 (A present from her parents who live out of town, hence she was uplifting the item herself).

4
Date of experience: Aug 31, 2024
LP16
Outstanding Website with Clear Options

Choosing an item of jewellery from Diamonds Factory NZ was very easy, with very clear options for size of stone for a necklace, the type of metal & the price. The only hiccup was that my daughter, the recipient, couldn't make her appointment to pick up the necklace as it was the weekend & naturally the external doors in Central Auckland were locked. Although she rang someone, it was answered in Christchurch & they couldn't contact the Auckland branch either. Perhaps a direct phone number could be included when the confirmation appointment time email is sent? This would avoid this happening to someone else when picking up their birthday gift on their birthday 😊 (A present from her parents who live out of town, hence she was uplifting the item herself).

4
Date of experience: Aug 31, 2024
TL24
Clear, Direct, and Communicative

The whole process was very clear and easy! The service was great - upfront about the process and what to expect, as well as the results. I felt very little pressure to actually buy anything, and the experience was far less intense than I've experienced with traditional jewelry retailers. In the end, I purchased a 1 carat lab grown diamond ring in white gold, and we're very happy with the ring and its sparkle!

5
Date of experience: Jul 15, 2024
Desmond F.
Clear, Direct, and Communicative

The whole process was very clear and easy! The service was great - upfront about the process and what to expect, as well as the results. I felt very little pressure to actually buy anything, and the experience was far less intense than I've experienced with traditional jewelry retailers. In the end, I purchased a 1 carat lab grown diamond ring in white gold, and we're very happy with the ring and its sparkle!

5
Date of experience: Jul 15, 2024
Carlie
Excellent all round

I was initially a skeptic when looking into online Lab Diamond products when shopping for an engagement ring. The level, speed and quality of service provided by DiamondsFactory was excellent however. From the online consult, through to ensuring my ring made it on the tight deadline I was working to, through to the 20 hour delivery from Sydney to the Waikato blew me away.

5
Date of experience: Jun 01, 2024
TS83
Excellent all round

I was initially a skeptic when looking into online Lab Diamond products when shopping for an engagement ring. The level, speed and quality of service provided by DiamondsFactory was excellent however. From the online consult, through to ensuring my ring made it on the tight deadline I was working to, through to the 20 hour delivery from Sydney to the Waikato blew me away.

5
Date of experience: Jun 01, 2024
Basil Baker
awesome.

Ben was awesome with communication and also gave me so many options which helped me find the perfect ring. Couldn't have turned out better, my fiancee loves the ring!

5
Date of experience: Apr 19, 2024
Russell Cooper
awesome.

Ben was awesome with communication and also gave me so many options which helped me find the perfect ring. Couldn't have turned out better, my fiancee loves the ring!

5
Date of experience: Apr 19, 2024

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