Review Time
Choosing an item of jewellery from Diamonds Factory NZ was very easy, with very clear options for size of stone for a necklace, the type of metal & the price. The only hiccup was that my daughter, the recipient, couldn't make her appointment to pick up the necklace as it was the weekend & naturally the external doors in Central Auckland were locked. Although she rang someone, it was answered in Christchurch & they couldn't contact the Auckland branch either. Perhaps a direct phone number could be included when the confirmation appointment time email is sent? This would avoid this happening to someone else when picking up their birthday gift on their birthday 😊 (A present from her parents who live out of town, hence she was uplifting the item herself).
Choosing an item of jewellery from Diamonds Factory NZ was very easy, with very clear options for size of stone for a necklace, the type of metal & the price. The only hiccup was that my daughter, the recipient, couldn't make her appointment to pick up the necklace as it was the weekend & naturally the external doors in Central Auckland were locked. Although she rang someone, it was answered in Christchurch & they couldn't contact the Auckland branch either. Perhaps a direct phone number could be included when the confirmation appointment time email is sent? This would avoid this happening to someone else when picking up their birthday gift on their birthday 😊 (A present from her parents who live out of town, hence she was uplifting the item herself).
The whole process was very clear and easy! The service was great - upfront about the process and what to expect, as well as the results. I felt very little pressure to actually buy anything, and the experience was far less intense than I've experienced with traditional jewelry retailers. In the end, I purchased a 1 carat lab grown diamond ring in white gold, and we're very happy with the ring and its sparkle!
The whole process was very clear and easy! The service was great - upfront about the process and what to expect, as well as the results. I felt very little pressure to actually buy anything, and the experience was far less intense than I've experienced with traditional jewelry retailers. In the end, I purchased a 1 carat lab grown diamond ring in white gold, and we're very happy with the ring and its sparkle!
I was initially a skeptic when looking into online Lab Diamond products when shopping for an engagement ring. The level, speed and quality of service provided by DiamondsFactory was excellent however. From the online consult, through to ensuring my ring made it on the tight deadline I was working to, through to the 20 hour delivery from Sydney to the Waikato blew me away.
I was initially a skeptic when looking into online Lab Diamond products when shopping for an engagement ring. The level, speed and quality of service provided by DiamondsFactory was excellent however. From the online consult, through to ensuring my ring made it on the tight deadline I was working to, through to the 20 hour delivery from Sydney to the Waikato blew me away.
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