Review Time
I paid extra for before 10am delivery. It didn’t arrive before 10am, or 12pm or 4pm or 10pm. More than 24 hours later, it still hasn’t arrived.
I was told I’d receive a refund for the missed expedited service. I’m still waiting for a confirmation email. No confirmation. No evidence it’s been processed.
Instead of taking responsibility, I was immediately told it might be due to a “Highlands postcode issue.” I live on the mainland. My postcode is not in the Highlands. That excuse was given before anyone had properly investigated what actually happened. It is embarrassing their first reaction was to deflect and try to find a way to blame the customer!
What’s worse is the contradiction: you charge customers extra for expedited, time-specific delivery, but when it fails, you wash off your hands, act as though you’re not responsible. So you charge expedite just in case it works? Then hope people won’t bother chasing up their refund or even worse they might not ask for it.
If you are selling and profiting from a premium delivery service, you are responsible for ensuring it works or for resolving it properly when it doesn’t. Passing the blame while keeping the money is not acceptable.
No proactive updates. No clear explanation. No accountability. I had to chase for answers while the deadline for something important passed. As a matter of fact I still never got a clear explanation nor do I want one.
Because of this failure, the item is now completely useless to me.
If you cannot reliably provide a paid-for premium service, you should not be offering it — or charging customers for it in the first place.
I will not use this company again and would definitely not recommend them.
Digital Printing have never let me down and always delivered on time. I have been working with them for years now. I’ve always had great communication with them too. But to be honest, mostly I don’t need to communicate with them at all, I just upload my file, and they send my books 3 days later. Every time, for years now. Thanks very much.
Outstanding support with quick replies and clear communication. I appreciate the representative who made the experience seamless. I'm very pleased with the prints I received; the quality is impressive, and I would certainly choose this service again.
Outstanding customer service with prompt responses and effective communication. A big thank you to the representative who ensured a smooth process. I'm very satisfied with the prints I received; the quality is excellent, and I would certainly use this service again.
I was in a tight spot with my crucial upload, which kept failing. However, the support team assisted me in uploading it through alternative methods, got the proof to me that evening, and printed the perfectly bound books I desired. Just 18 hours after uploading, I had outstanding quality books in hand. Everyone who received a copy commented on the excellent quality.
I required a quick turnaround on a large, perfect-bound book with colored maps, and I was not let down. The quality was remarkable, featuring a beautiful gloss finish on the pages, and the cover was perfectly cut and aligned. They didn’t just print my files; they also checked them and quickly communicated a couple of minor issues they helped resolve. I couldn't be more pleased. Exceptional service all around.
The printed output is always perfect. They keep you updated on delivery times. If you make mistakes, they are always ready to help. If it's urgent, just inform them, and they will do everything they can to assist you. I have been using this service for years, and they consistently deliver on time. Highly recommended!
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