Review Time
I purchased a ticket for a Ferry to Malta for 570€, it was upon confirmation from the ferry Company.Two days later they send me an email informing the ferry is full in the hours I want. I request a full refund, they told me the money was never taken, but surprise it appears in my bank account, and I realized they have STOLEN MY MONEY!! I have sent more that 20 emails, because there is no Phone and they still don’t refund the money I payed for a service that was never done. DIRECT FERRIES IS A TOTAL SCAM!! IS BETTER TO BUY TICKETS DIRECTLY TO EACH FERRY COMPANY.
I have only the worst experience with Direct Ferries. I bought tickets from them for a boat, from Naples to the island of Ischia. The money was sent but I never received the tickets. That's why I contacted them immediately and, right on the first day, they confirmed that I had sent the money and that it will be back within 48 hours. Then they extended this deadline to 3-5 days. Today it is long overdue and they are still arguing with me whether I sent them the money (even though I have a confirmation from my bank). They confirmed twice that I had sent the money and then wrote twice that they had to review it. Direct Ferries obviously has a big mess in their payments. In my eyes, very unscrupulous and untrustworthy behavior. Not to mention that they wanted 3 500 CZK for the tickets and I ended up buying them directly at the port for 2 700 CZK. I definitely do not recommend them to anyone. They are thieves.
I paid for a trip, they collected the money but did not provide for a reservation. After talking in circles with a bot for half an hour it was said a human would contact met. They did, they first wanted me to pay extra for noapparent reason if I refused my trip would get cancelled.I do not like to be emotionally blackmailed so I refused.They then would pay me back within 3 to 5 days. It's been 10 now and I have not seen my money.It seemed like I was talking to 2 different entities. One courteous and helpful the other manipulative and a bully who emailed me over ten times. I even got a warning that this entity was not emailing from the original company.So I dont know what happened but it was/is a really bad experience. ReplyYour customer service is an AI bot So it's useless
Do not book with them! Was not made aware that I would have to have a physical copy of my ticket. When I told them I was not able to do this and needed a refund, they completely ghosted me! I have heard horror stories about their terrible customer service. I have tried to email numerous times and no response.
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Direct Ferries è il principale rivenditore indipendente di biglietti per traghetti al mondo. Con una scelta di oltre 4412 viaggi in traghetto e più di 901 porti in tutto il mondo, utilizziamo prezzi e disponibilità in tempo reale per consentirvi di confrontare e prenotare il vostro traghetto in qualsiasi momento e ovunque, utilizzando il nostro sito web o la nostra app.
Direct Ferries offre il miglior rapporto qualità-prezzo. Mettiamo a disposizione i biglietti delle maggiori compagnie di traghetti per le destinazioni più popolari in tutto il mondo, a prezzi competitivi. Esplorate il nostro sito web per scoprire i porti, le rotte e tutte le informazioni utili per pianificare il vostro prossimo viaggio. Il nostro semplice strumento di ricerca per la prenotazione di traghetti troverà senza dubbio il viaggio perfetto per voi, garantendovi il miglior prezzo e il massimo risparmio.
Per i viaggiatori che cercano le destinazioni e le rotte dei traghetti più famose, Direct Ferries ha tutto ciò che serve. Da viaggi iconici come Dover-Calais, il collegamento tra Regno Unito e Francia, a viaggi pittoreschi attraverso le isole greche, la nostra piattaforma offre una vasta gamma di opzioni. Esplorate i panoramici fiordi norvegesi o salpate alla volta delle incantevoli isole Baleari al largo della Spagna. Che si tratti delle spiagge assolate del Mediterraneo o del fascino aspro delle Highlands scozzesi, Direct Ferries offre un'esperienza di prenotazione perfetta per le vostre destinazioni da sogno. Con il nostro sito web e la nostra app, comodi da usare, pianificare la vostra prossima avventura è facile, bastano pochi click.
Ogni giorno controlliamo fino a un milione di prezzi e aiutiamo a organizzare oltre un milione di viaggi all'anno per i nostri clienti. Ecco perché oltre 7 milioni di clienti si fidano di noi.See more
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