Review Time
My parents bought PO Ferries return tickets from Calais to Dover through Direct Ferries. When they tried to check in and enter their passport details, they got an error message saying the booking did not exist. The customer care was non existent and did not help at all to solve the issue despite its urgency, so they now risk losing their tickets (they were supposed to take the 13.40 ferry on August 16th) and had to buy another ticket for the eurotunnel to be sure to get to Dover tomorrow. AVOID AT ALL COSTS.
Terrible customer service. We bought a flexible ticket to be able to adjust our return. It was impossible to rebook on line. Asked the chatbot to help us (the only alternative contact) that was four days ago. Got an email two days later asking for some details. Then nothing. Our vacation is messed up. Direct ferries. Never again.
They are extremely difficult to contact and have obviously done the absolute utmost to not have to deal directly with a client.I note they gave replied. The chat is an 'AI bot', not a person. There is no option to call, as they say in their reply they will 'give you a call' if they believe it the best way forwards.
I have made a reservation to wrong dates.After I asked for amendment of tickets on the web page and paid for it (received confirmation to email that work is in progress). No changes were made in a week. After I have contacted support to ask about the result of amendment or change reservation to new dates. I have received email from support with booking confirmation for the new dates. With no issues with payment or additional charges. But no tickets. I was checked spam folders till the very last day. After contacting the second and third time with customer support and providing all emails and documents. I have been told that it is all my fault for not paying for amendment of tickets on web site and no refund is going to happen. I was trying to change tickets second time and have been told by the customer support that it all OK.Website work and castomer support need to be improved. But seems like it will cost me 75 euro and lost day in vacation. UPD: The company’s answer to my review is absolute essence of issues with website and customer support I had described. I can’t find the payment confirmation for amendment on my account. Nowadays, when you receive a confirmation by email from company what payment was made you presume it does, especially no one is checking 12 Euro sums on account. Second, they mentioned that I have been told about additional payment I need to do for amendment by manager. It’s not true. They send me automatic email with strange payment of 24 euro for amendment of 70 Euro tickets which felt to spam and I didn't see it. But when I tried to reach castomer support no one told me that I still need to pay anything or my payment was not successful.Conclusion: Stay away from Directferries, it will save your time, money and brain cells.
BE AWARE! They have terrible customer service. You can’t reach the company by phone and customer service doesn’t respond back with a response but only automated responses. They charge your credit card, though they state that your card won’t be charged until your booking is secured. I have more than $525 that were indeed charged and the company hasn’t reversed the charges. They book unavailable bookings, leaving more than 12 people scrambling to find an alternative booking. I wish I would’ve read their reviews, especially their Yelp reviews prior to booking and recommending their company to our party of friends and family. 👎🏼 Also, save yourself some grief and deal directly with the boat company itself, because it’s less expensive to book directly with the boat company than Direct Ferries.
I have not had my tickets emailed to me. I can see the money has been taken from my bank account. I have received this request for a review of your service but I cannot see an email with my tickets - which when using your service before I have received. Will you email me my tickets for Fridays travel?Thank you
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Direct Ferries è il principale rivenditore indipendente di biglietti per traghetti al mondo. Con una scelta di oltre 4412 viaggi in traghetto e più di 901 porti in tutto il mondo, utilizziamo prezzi e disponibilità in tempo reale per consentirvi di confrontare e prenotare il vostro traghetto in qualsiasi momento e ovunque, utilizzando il nostro sito web o la nostra app.
Direct Ferries offre il miglior rapporto qualità-prezzo. Mettiamo a disposizione i biglietti delle maggiori compagnie di traghetti per le destinazioni più popolari in tutto il mondo, a prezzi competitivi. Esplorate il nostro sito web per scoprire i porti, le rotte e tutte le informazioni utili per pianificare il vostro prossimo viaggio. Il nostro semplice strumento di ricerca per la prenotazione di traghetti troverà senza dubbio il viaggio perfetto per voi, garantendovi il miglior prezzo e il massimo risparmio.
Per i viaggiatori che cercano le destinazioni e le rotte dei traghetti più famose, Direct Ferries ha tutto ciò che serve. Da viaggi iconici come Dover-Calais, il collegamento tra Regno Unito e Francia, a viaggi pittoreschi attraverso le isole greche, la nostra piattaforma offre una vasta gamma di opzioni. Esplorate i panoramici fiordi norvegesi o salpate alla volta delle incantevoli isole Baleari al largo della Spagna. Che si tratti delle spiagge assolate del Mediterraneo o del fascino aspro delle Highlands scozzesi, Direct Ferries offre un'esperienza di prenotazione perfetta per le vostre destinazioni da sogno. Con il nostro sito web e la nostra app, comodi da usare, pianificare la vostra prossima avventura è facile, bastano pochi click.
Ogni giorno controlliamo fino a un milione di prezzi e aiutiamo a organizzare oltre un milione di viaggi all'anno per i nostri clienti. Ecco perché oltre 7 milioni di clienti si fidano di noi.See more
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