Review Time
Great service, ordering process was very easy, delivery was fast enough, and the bakfiets is great quality. You can see from the details and finishing touches that they put great care in their bakfiets. The bakfiets was delivery by Michel who was very friendly and who took the time to show us the basics and make sure we understand how use the bike.It is actually very easy to ride and my kids love it.
I had an appointment today 9:00-12:00 for service check. Tracker said 9:40-10:40. I called at 10:40, they told me the driver had some traffic, he will arrive soon. She was jot able to give a time indication, but she re-assured me it should not take more than 1h.Since then no one came or called. I tried to call also in the afternoon, no customer support.This is very unprofessional. I waited the entire morning for someone to come! We were not able to fulfill our plans for the morning. I am very disappointed with this approach. It is very unprofessional to not keep your appointment but also not to call to inform of the delay! I was expecting more from Dolly’s service…
The man who came to repair the bike was friendly, kind, and respectful. I really appreciated his effort as it was difficult to get parking nearby. Top man! He represents this organization well!
The cargo bike so far is great and working nicely. The delivery guy gave a great description of how to use it and in detail technicalities.However, in order to purchase the cargo bike - I couln not use the in3 payment you're offering on the website. As I mentioned via direct email the In3 is setting up a cap on the amount you can purchase for - hence I was not allowed to spend more than 1750 euro which created a lot of hustles for me as I had to use my savings to buy it. I will kindly ask you to review your partners for this split payment and choose one that actually fits all your consumers. Klarna is a good example. On a technical side- many times when I push the ON button to start, I get an ERROR 36 code. It disappears once I up the speed level, but I think it should not appear at all.
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Dit is niet zomaar een bakfiets.
Dit is Dolly: jouw maatje in het dagelijks verkeer, je sidekick bij schoolruns en supermarktmissies. Hij rijdt zó lekker dat je bijna vergeet waarom je onderweg bent. Vol vertrouwen, nul gedoe, altijd klaar voor avontuur (of gewoon een pak luiers). Stap op, je dag wacht.
Geen poeha, wél ruimte, rijcomfort en een ontwerp waar je blij van wordt. Alles voelt stevig, doordacht en gemaakt voor het echte leven – van schoolrit tot stortbui. En misschien nog wel het fijnst: achter Dolly zit een merk dat écht snapt waar jij tegenaan loopt. Daarom voelt een Dolly niet als zomaar een bakfiets, maar als een maatje waar je op kunt vertrouwen.See more
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