Review Time
I've been with Doteasy since 2019. This year, a few days before my annual charge went through, I got a notification about my upcoming charge and I noticed my annual price jumped by ~50%.
After reaching out, they told me they made an error, which I understand happens but I have clients who went through a very similar circumstance a couple months ago... Big prices jumps to loyal customers with very little notice.
The customer support team has been quick to reply but I then found out multiple errors were made on past invoices leaving room for concern and confusion.
I have limited knowledge about technology, but the technician who assisted me provided explanations that were straightforward and easy to understand. I felt quite assured that the insights gained from our discussion would address my needs effectively.
I have been a customer of the company for more than 20 years. Throughout this time, I've contacted tech support and billing for various issues, often requiring detailed guidance to achieve my objectives. My tech skills are quite low, around 1 or 2 out of 10. Therefore, I truly value the entire team, as every representative I have interacted with has been professional, patient, courteous, and easy to comprehend.
I have been a customer of the company for over 20 years. During this time, I’ve reached out to tech support and billing for various reasons, often needing step-by-step guidance. My tech skills are quite low, so I really appreciate the entire team, as every agent has been professional, patient, and easy to understand.
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