Review Time
Not a great company to order from. I returned an item that wasn't taken out of bag and they said I'd returned it with a stain on it so I could not be refunded. I contacted them numerous times but they would not refund. So now stuck with a bill for a dress I don't want.
Amazing customer service from MInhee! This is an example of what good customer service should be like. We communicated via email, the replies we concise and clear. I cannot fault the returns process. I will definitely order from here again with the reassurance that if the product isn’t right I can return for a n exchange or refund that is made easy with the Fabtastic communication! Thank you minhee, keep being awesome it really does make the experience faultless.
I had an issue with the delivery of my item I ordered from double second. I payed for next day delivery which I did not get. Contacted Royal mail who was not helpful at all in anyway. I contacted a double Second directly they got back to me within a couple of hours assuring me they had dispatched my item. They would keep an eye on the delivery and offered me the delivery charge refund. Minhee was so hopefully keeping me up to date making sure I got the delivery charge back. Yes things go wrong puts what is done to put it right for me. My coat did arrive on the Saturday and not the Friday which I wanted it for my night out. I have wore it. Looks fab and is warm. Would recommend. Thank you so much Minhee for all your help and service. Ever got a problem please don't be afraid to contact double second who are really helpful. I would purchase items again in the future. Thanks again. Kind Regards
Absolutely loving my new dress! As a new mom, I recently had a special date night with my husband, and I ordered a stunning dress from Double Second. It fit like a dream, and the quality of the fabric is simply outstanding. I don’t usually write reviews, but I was so thrilled with how the dress hugged my figure and felt like it was from a high-end brand. Huge thanks to the team at Double Second!
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Double Second, an exciting London based fashion brand. See our gorgeous collection of clothing perfect for all your fashion needs.
Beginning in trendy Shoreditch, London, our small team is passionate about designing and developing exciting new collections for you to wear and love. Our ethical approach from start to end also means we only use audited factories ensuring workers that produce our goods are paid fairly and have a safe working environment.
Our vision is not only to focus on design but quality of the fabrics we use, dedication to detail, the attention to fit and to make sure these all come with an affordable price tag. We not only want you to come away with the outfit of the season, but an outfit that will last beyond the season. We design clothes that make you feel glamorous, confident and most importantly comfortable.See more
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