Review Time
I recently purchased few dresses from DoubleSecond, and I have been impressed by their outstanding customer service. The delivery was prompt, and the quality of the garments exceeded my expectations. Though one garment runs larger & when I needed to return , the refund process was efficient and hassle-free.DoubleSecond offers top-notch garments at affordable prices. I consistently receive compliments whenever I wear their clothing due to their excellent quality and style.Overall, I highly recommend DoubleSecond for anyone looking for stylish and well-priced clothing with exceptional customer service.
AVOID! I ordered a dress through Debenhams and returned this to Double Second but weeks later received the dress back accusing me of “snagging” the dress. I merely had the dress on for 5 minutes to try on and took it straight off still with tags in tact and the security ribbon. Double Second have returned the dress to me now saying it’s in an unsaleable condition accusing me of damaging the dress because they apparently have a “QC” department that check all garments before dispatch. On reading some other reviews on here it doesn’t look like I am the only one. They asked me to escalate the matter through Debenhams but they’re only responding with the same response as they’ve given me so why ask me to escalate it? Going to now have to open a case with the bank causing time and effort for something I have not caused. Be cautious when ordering and ensure that you definitely want it so you don’t have to make a return!
Worst company ever, sent me a stained dress when I was a few months postpartum, I returned it cause it didn't fit and they refused to refund me - stay away. To give more information, they claimed I stained it with makeup/fake tan. I was a new mum who was not wearing makeup and I have never used tanning products. They sent me the dress back and not refunded me. I sent it back with my explanation and they still refused to refund me and didn't sent me the dress back. Essentially they stole my money. Stay away!!!
Green lace pleated dressBeautiful dress, looks absolutely amazing the colour is great too. Quick delivery and well packaged. Wasn’t sure what size to order so opted for 12 ( usually 10-12) so pleased I did. Feels snug although not tight and can move in it, (not used to wearing a dress) think the next size would be too big. Well impressed with my purchase and the company, well done double second
Reading the reviews not sure why they have negative customer service reviews. I have bought a few dresses from Double Second and the customer service has been brilliant. Fast delivery, great quality and when I returns a few of the dresses that I bought as options I was refunded quickly.Their garments are excellent quality and very well priced, I always receive compliments on them.
I Ordered the same dress in two sizes, I tried on the 14 but the style was too long so returned both sizes for a refund. One dress (12) was in an unopened bag. I received a message to say they would only refund 1 dress as the other dress had a pull init (the dress which was not tried on and the bag was open). Three weeks ago I returned the items but only been refunded for one. It’s not double second who answer your queries it’s another company who now have stopped returning any of my messages. They have stole my money £37.00 and will not return any messages. Having to contact my bank and trading standards as this is fraud.My advice do not buy from this company as they can not be trusted.
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Double Second, an exciting London based fashion brand. See our gorgeous collection of clothing perfect for all your fashion needs.
Beginning in trendy Shoreditch, London, our small team is passionate about designing and developing exciting new collections for you to wear and love. Our ethical approach from start to end also means we only use audited factories ensuring workers that produce our goods are paid fairly and have a safe working environment.
Our vision is not only to focus on design but quality of the fabrics we use, dedication to detail, the attention to fit and to make sure these all come with an affordable price tag. We not only want you to come away with the outfit of the season, but an outfit that will last beyond the season. We design clothes that make you feel glamorous, confident and most importantly comfortable.See more
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