Review Time
Be careful if you want to return something because they will do ANYTHING to keep your money. I ordered a coat through Debenhams which was returned in PERFECT condition. Tags still on etc, they found the tiniest little mark and sent the coat back to me. Struggled to even find the ‘stain’ it was the size of a pinprick and I’m not exaggerating. It wiped off straight away with water. Do not recommend them at all.
Customer service and returning policy are incredibly poor. The dress is too small, they refuse to give me refund, saying that I removed safety ribbon, which one was exactly on a neck, I didn’t want to remove it but there wasn’t any other way to try it on. Plus I lost money for a dress and they want me to cover post expenses to send me back small dress. Don’t recommend
I ordered a pleated dress to wear to a friend's wedding. The dress was lovely and fitted well, however there was a sewing flaw at the side section of the pleats and was very noticeable. I contacted Double Second and they were happy for me to return the dress and I would receive a full refund. I ordered a replacement dress and unfortunately this wasn't perfect either. There was puckering at the back at the bottom of the zip area. I was running out of time by this stage so just decided to keep the dress even though I wasn't satisfied. Can't fault the customer service I received from Gabriella. She was very friendly, helpful and always responded quickly. Overall, good customer service and lovely items of clothing but concerns about the quality in relation to the sewing.
I brought three wrap dresses for a few weddings I have this summer. Unfortunately, one of the dresses was too small. When contacting Double Second, they agreed to exchange for a larger size despite it being a couple of days past the returns period.When returning the dress they mentioned to me that there was a small makeup mark on the dress. Luckily the team managed to remove this for me and kindly made an exception for me so I was still able to exchange the dress.
I ordered 5 bridesmaid dresses in 2022 for my wedding next month July 2023. One of the bridesmaid changed size one month before the wedding and there were willing to do an exchange over a year later! Amazing customer service - very quick email replies.
Brilliant customer service from this company. Ordered some culottes which unfortunately were out of stock in my size. I was contacted personally by Gabriella who offered an alternative size to try or a short wait until my size arrived. She was super helpful and kept me up to date with when they would be dispatched. Turned out to be a very short wait and I'm really pleased with the quality and look of them. Amazing to receive such care and attention from an online retailer.
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Double Second, an exciting London based fashion brand. See our gorgeous collection of clothing perfect for all your fashion needs.
Beginning in trendy Shoreditch, London, our small team is passionate about designing and developing exciting new collections for you to wear and love. Our ethical approach from start to end also means we only use audited factories ensuring workers that produce our goods are paid fairly and have a safe working environment.
Our vision is not only to focus on design but quality of the fabrics we use, dedication to detail, the attention to fit and to make sure these all come with an affordable price tag. We not only want you to come away with the outfit of the season, but an outfit that will last beyond the season. We design clothes that make you feel glamorous, confident and most importantly comfortable.See more
