Review Time
My order from Double Second arrived a day earlier than promised. Unfortunately, the colour of the article of clothing did not suit me so I hand delivered my return parcel back to their office in Greenwich a few days later when I was greeted by Isabel, with whom I had previously communicated by e-mail regarding my return item. She was very efficient, resulting in me receiving my refund the very next day.
Only give 1 star as I can't give a zero. Stay away from this company.Sent item back in the same inferior packet it came and was told no refund as it has pet hair on it, I do not have pets.Have challenged this through Debenhams and no joy. Maybe Debenhams need to look at who they sell for.I'm disgusted in this and am shutting my Debenhams account and will never deal with either of these 2 companies again.Seems I'm not the only one that this has happened to.
I bought two winter jackets for my daughter and a beautiful red dress & a pant for my daughter-in-law. Sizes were perfect for both of them and they really loved the items. The red dress was absolutely stunning. Lovely collection of clothing and great customer service! Well done Double Second 👍🏽Tammy W
Take photos of your items before you return them. I failed to do this and had an item sent back because it was received with stains on. It clearly wasn't worn as all the 'do not remove' ribbons were still attached. It was only tried on once but I can't prove I returned it in the same condition it was received. Now stuck with an item I don't want - having to get it dry cleaned so I can sell it on. Not happy at all and won't order from them again.
I was experiencing real difficulties getting a refund out of Debenhams who were not willing to help me. I sent the wrong package to double2nd and they were very helpful at sending onto the correct place. I couldn’t be more thankful thank you so much. Excellent customer service. Particularly from Minhee
After experiencing issues with Debenhams in regards to a refund, Double Second handled the situation professionally and efficiently. Thank you for the great customer service that I received from your company. I am pleased with how the issue was resolved and would definitely recommend Double Second.
I had a problem with an order and emailed customer services, and honestly I did not expect a reply. In fact, I was emailed back quickly from MinHee who was very helpful and tried to resolve my issue. Although it was not fully resolved, I now know where the problem lies It was refreshing to actually engage with an actual person rather than stock email responses. I will order through the actual website in future, rather than a 3rd party. Well done!
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Double Second, an exciting London based fashion brand. See our gorgeous collection of clothing perfect for all your fashion needs.
Beginning in trendy Shoreditch, London, our small team is passionate about designing and developing exciting new collections for you to wear and love. Our ethical approach from start to end also means we only use audited factories ensuring workers that produce our goods are paid fairly and have a safe working environment.
Our vision is not only to focus on design but quality of the fabrics we use, dedication to detail, the attention to fit and to make sure these all come with an affordable price tag. We not only want you to come away with the outfit of the season, but an outfit that will last beyond the season. We design clothes that make you feel glamorous, confident and most importantly comfortable.See more
