Review Time
Terrible customer service. A truly awful experience. We have double our outgoings with Google Ads but have lost our consistent contacts of 2 to 3 a day.Instead they have dropped to 2 to 3 a month. Dpom stated clearly on their website that (on the package we signed up for) not than X amount would be billed on Google Ads.Without discussion or our consent, Dpom doubled this figure in Google Ads. I'm sure that there are great companies out there, who can really help with Google Marketing. But Dpom certainly isn't one of them.EDIT TO ADD A RESPONSE TO DPOM'S COMPLETELY FICTITIOUS REPLY! You DOUBLED our monthly to over £1000! If we could upload a screenshot here, we would. We contacted you telling you that you were bankrupting us because ALL contacts had ceased. You're disappointed?? Not even a fraction as disappointed as we are in Dpom!!If only you cared as much about customer support and customer revenue as you do about HONEST feedback.If only you responded to customer emails as quickly as you have responded to this review. If only an ounce of effort had been put in to helping us. Rather than taking payment each month and doing very little else!!!Got a business you cherish and have spent 7 years building up from nothing?Then PLEASE STAY AWAY FROM DPOM!
As a business owner operating in both the UK and USA, I've had the opportunity to work with DPOM for Google Ads management. This review is my straightforward account of the experience.Simply put, DPOM knows their stuff. They've taken the reins of my Google Ads campaigns and their understanding of this space has been evident. They've been able to tailor strategies to fit the unique requirements of my business, which I appreciate.Patrick from their team deserves a special mention. His grasp of my business needs and his skill at converting complex data into easy-to-understand strategies have had a significant impact on our ad campaigns. He's been professional, dedicated, and easy to work with.Since starting to work with DPOM, I've seen a positive shift in my sales numbers. I credit this to their methodical, data-led approach that has led to an increase in conversions. Furthermore, our Cost Per Acquisition (CPA) has gone down, which means we're getting a better return on investment.I've also been impressed by how well they've handled the differences between the UK and USA markets. It's not an easy task, but they've shown they can deliver consistent results regardless of location.In summary, DPOM has been a solid partner for managing my Google Ads. Their consistency, industry knowledge, and focus on client success have made them a reliable part of my business operations.If you're looking for a no-nonsense team to handle your Google Ads, I'd suggest giving DPOM a go. They've proven to me they can deliver, and I'm confident they can do the same for your business. I recommend them without hesitation.
We had such high hopes when we signed up with DPOM. Gave it 3 months, over £1800 spent on campaign and DPOM, not a single sale on our site. Because we were on one of their lower packages, they don't speak to us, they sent reports but not much use.
Prior to working with DPOM, our business had worked with 3 other Digital Marketing Consultancies over a 10-year period. Outcomes were always disappointing, and it was with some world weariness that I thought we would give DPOM a try. As we approach our fourth year working together, I can say it has honestly been one of the best decisions I've made. Brett has been my main P.O.C. and he took the time to really understand the unique challenges of our business model rather than try to impose a cookie-cutter approach to our Google PPC. Without exception I have found him approachable, very quick to respond (literally within minutes!) and his team at DPOM have come up with some great initiatives which have kept our CPA down. Reassuringly working with a Google Premier Partner who have earned this status ensures we don't fall foul of any Google Advertising rules and stay ahead of our competitors when Google launches new initiatives. Working with DPOM has delivered us a constant top 3 Ad position at a cost that delivers us the required margins. Having proved themselves with Google PPC management, I contracted them to assist with our SEO and social media and have enjoyed the same service and great results. I would 100% recommend DPOM for a professional, friendly, result achieving Digital Marketing partner.
As a small business owner, it can be challenging to navigate the world of digital marketing, but the team at DPOM provided expert guidance and support every step of the way. Their focus on small businesses really sets them apart, ensuring a tailored and personalised approach to each campaignFrom the start, the team was professional, knowledgeable, and committed to driving results. I particularly appreciated their straightforward pricing and flexible contract options. They understand that small businesses need flexibility and simplicity, and they delivered just that. I was not tied into a long-term contract, and the pricing structure was clear and uncomplicated, with no unexpected costs.
DPOM have been on our account for 6 months now and run a few campaigns for us which are performing well. Our account manager Camilla is great. Very knowledgeable and helpful. She told me something that I wasn't aware of. Bounce rate on GA is a useless stat, as it's based on a visitor not clicking through to another page on your site. If your page has the right information on it, then there's no need for someone to go to another page. With GA4, this problem is fixed.
It’s early days (about 3 months in) and true to their word results are starting to pick up. They aren’t where I’d like them to be just yet but i understand it takes time but to be fair, it’s a very good start and they’ve been very honest, open and responsive.I will update this review in a few months with an update, hopefully the good results continue!
Claim your business profile now and gain access to all features and respond to customer reviews.
