Review Time
Received the below message via Google reviews - more of the same b*********t
Return number 7059905
I have been waiting over three weeks for my refund!
I have sent you people over 20 emails through your system and I get the same generated response each time, I have never experienced this kind of rubbish service in my life.
I have contacted my bank and they said they will take advice from the fraud department, I have also contacted UK trading standards and I have a zoom meeting tomorrow.
I sent this item back and it arrived at your Hounslow returns centre on February 4th and I still HAVE NOT received a refund.
I have also read previous complaints from other customers regarding the same issue.
An absolute disgrace and refusing to refund a customer is illegal !!!!!!!
Please sort out my refund now !!
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Response from the owner 11 hours ago
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please be informed that your parcel is currently on its way back to our warehouse. Once we receive the returned item, we will process the refund accordingly. Kindly note that this process may take approximately 3 to 4 weeks, in line with our standard procedures.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
The order was despatched very quickly and as I live in Scotland and this company is in Spain the despatch was very quick and I received the trainers within at least a week or so. The correspondence was quick as well and easy to track the trainers. I am so pleased with the trainers. If I needed something else from this company I would use them again.
A further update on my battle with this crooked company !!After sending yet ANOTHER mail via their website I received another response which is exactly the same as previous emails.This company cannot now even be bothered to read the negative reviews.Anyway eight days to go until the four week lead time on returns being refunded is up.Hi,Thank you for contacting us.Unfortunately, we have not yet received your returned parcel. As soon as it arrives and is processed, we will contact you immediately.If you have not yet sent the product back and your request is still pending a response from our Returns Team, you will receive a notification as soon as we have replied. Please note that the usual processing time for returns is 3 to 5 business days.You can check the status of your return at any time via My Account > View return status. Please note that the complete return process may take 3 to 4 weeks.If you returned the item using your own shipping method, we recommend checking the return status directly on the carrier’s website using the tracking number provided.Please also keep in mind that if the return shipment originates from outside the European Union, it may take a few additional days to clear customs. This process is handled by customs authorities and is unfortunately beyond our control. That said, we do everything possible on our side to ensure the process moves forward as quickly as possible.We sincerely apologize for the delay and appreciate your patience. Our team works 24/7 to ensure returned parcels are processed as quickly as possible.Once the return has been processed, the refund will be issued using the same payment method originally used to place the order.Kind regards,JamesTradeinn Team – Customer service
The order was despatched very quickly and as I live in Scotland and this company is in Spain the despatch was very quick and I received the trainers within at least a week or so. The correspondence was quick as well and easy to track the trainers. I am so pleased with the trainers. If I needed something else from this company I would use them again.
Because my jeans took so long to come, I was convinced these were coming from China, but I searched them and they are Spanish. The jeans are the best I've ever had. It's like they were made to fit. Good old Pepe jeans. Very pleased overall. Just gave a 5 stars regarding the wait.
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Dressin with Comfort, Dressout with style
Dressin was founded on the core values of innovation and quality. Initially established as a wholesale seller, we made the strategic decision to transition to a direct-to-consumer model. This shift allows us to gain a deeper understanding of our consumers, enabling us to refine our design and production processes accordingly. By directly interacting with our customers, we believe we can better meet their needs and enhance brand visibility.
The shift in the business model also gives us an opportunity to strengthen consumer loyalty, and we will fully leverage this opportunity to increase our market share, improve our brand’s competitiveness, and explore further potential growth. We at Dressin will continue working to provide consumers with sustainably produced fashion items of superior quality, the likes of which the industry has never seen before.
Dressin is committed to providing high-quality clothing at excellent prices. We strive to innovate and redefine the relationship that both businesses and consumers have with fashion by breaking down the industry’s barriers of exclusivity, allowing everyone to enjoy carefully crafted, stylish clothing. As a trusted source of fashion-forward items, we endeavor to bring our customers a wide selection of well-made products at a fraction of the typical retail costs.
By implementing strict quality control measures and maintaining high material selection standards, we ensure that every Dressin product is made to have outstanding quality and durability. We’ve formed collaborations with premium suppliers and established an efficient supply chain system in order to streamline production, reduce costs, and pass more savings on to our customers in the form of competitive pricing. At Dressin, we are committed to offering high-caliber products so that every customer can get more value for their money.
We always prioritize our customers, continuously working to improve our design and manufacturing processes to provide trendy fashions at reasonable prices. To ensure the best possible shopping experience before, during, and after checkout, we also offer customer support through various channels, including email, phone, and social media. No matter how you choose to contact us, our excellent after-sales service team is committed to providing efficient, stress-free assistance. We listen to our customers’ voices and consistently update our catalog to include the newest, most popular styles so that you can always stay on trend and dress confidently.See more
