Review Time
Really good quality t shirts for a great price, great communication about despatch times etc and a free gift! Highly recommend if you want quality band merch rather than cheaply printed rubbish 10/10.
Ordered a t-shirt, and was out of stock and was advised promptly of this and offered a refund - I decided to wait for the item to get restocked and absolutely glad I did lovely quality t-shirt when it arrived and the customer service was amazing and kept advising me of the time scale of my order - fabulous company
Brilliant custoner service, great quality clothes.I bought alot of tea shirts and hoodies for my boys, Dec 2024 and repeated in Dec 2025. Tom remembered us and wrote a lovely message, I'm sure he messages to all his customers, but this gives them an edge, I feel I want to buy from them. Fantastic quality clothes and prints, black tea shirts and hoodies stay black, and inline whith their seams wash after wash- they also don't turn the reast of your clothes in your washer black either. Great quality and I would recomend without a doubt to buy from them.
I stumbled upon Icon whilst looking for back patches online. I stayed on the site when I saw what a great selection they had, all at amazing prices. I was looking for a new Ozzy patch and ended up buying 6 different back patches. They checked in with a couple of emails, nice personal touch, and they all arrived well packaged earlier than expected, with a thank you note and a complimentary Sabbath coaster! Will absolutely use again, highly recommend. Also good to support a small family business. Spot on.
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Icon began as a local MI store, but in recent years has been leaning toward specialising in online music merchandise and apparel. We have one of the biggest selections of officially licensed products in the UK; band tshirts, hoodies, shirts, bathrobes, gloves, beanie hats, caps, patches, badges and jewellery, textile posters, gifts and much more! And our pricing is very competitive.
While we aren't promising Amazon Prime style next day lead times (we quote 4-9 days for many items), we offer something that big companies never could. We want to build long term relationships where customers feel genuinely valued and cared for. We want to share in the mutual joy of music, exchange some conversations/banter and get to know you a little!
Our mission statement is "Retail with a Conscience". In a world where we are increasingly leaning toward automation and AI, which will take human contact further and further away, increasing frustrations for customers, we intend to run a distinctly human web operation where there's a person freely available to help you, without the various layers of insulation to discourage you from pursuing a query or some accountability.
Icon UK is a family business and a company that cares for the people behind the orders. You're not just an order number to us, you're a person and we want to work on your behalf. We hope that you identify more with a business run by people like you, than with corporate billionaires, and that influences your decision to shop with us. We'd rather have a small core of loyal repeat customers with a mutual appreciation than trying to win all sales at any cost...See more
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