drivalia.co.uk

4
4 Based on 1.4K reviews

...

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Average Rating

4

/
5

1.4K Reviews

5 Star
71%
4 Star
2%
3 Star
1%
2 Star
2%
1 Star
24%

Filtered Reviews

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Review Time

Jon Egaña Zubia
JAY PATEL helped me with the booking…

JAY PATEL helped me with the booking of the car. It was very easy

5
Date of experience: Oct 13, 2025
Layek Ahmed
Fair prices and new cars.

Fair prices and new cars.

5
Date of experience: Oct 13, 2025
nihat başduvar
DRIVALIA GİRONA AIRPORT

This company, "DRIVALIA", is a FRAUDSTER, THIEF, CON ARTIST, DISHONEST. Last week, I went on holiday to Spain. Before leaving, I rented a car from this company, took out insurance on the car, and paid the full amount. When I picked up the car in Girona, they charged me again to hand over the car. They charged me twice for the same car. This company is DISHONEST, THIEVISH, and FRAUDULENT. This company is involved in fraud alongside the DOYOUSPAIN company. On 13 October, I went on holiday to GIRONA with my wife.They ruined our holiday.Esta empresa, «DRIVALIA», es una ESTAFADORA, LADRONA, FALSIFICADORA y DESHONESTA. La semana pasada fui de vacaciones a España y, antes de irme, alquilé un coche con esta empresa, contraté un seguro y pagué todo el dinero. Cuando recogí el coche en Girona, me cobraron otra vez por entregarme el coche, es decir, me cobraron dos veces por el mismo coche. Esta empresa es DESHONESTA, LADRONA y ESTAFADORA. Esta empresa comete estafas junto con la empresa DOYOUSPAIN. El 13 de octubre fui de vacaciones a GIRONA con mi esposa.Nos amargaron las vacaciones.

1
Date of experience: Oct 13, 2025
Andrew Veale
Excellent Service from Jay Patel

Jay Patel was incredibly efficient in getting my van booking sorted. He took all the hard work out of the process — quick, organised, and professional from start to finish. Everything was handled smoothly, and I didn’t have to chase or worry about a thing. Highly recommend Jay for anyone wanting a stress-free booking experience!

5
Date of experience: Oct 12, 2025
John
Booking made really easily

Booking made really easily, and Jay Patel very efficient

5
Date of experience: Oct 12, 2025
Jackie
No one cares about communicating information or how long you have to wait

Lack of clear information on how to pick up your car hire. Over 10 minute bus journey well out of the airport for picking up the car. When you arrive there were so many people queuing and no communication from staff. Eventually after 10-15 mins we were all given buzzers and told to wait for the buzzer to go off. In a 30 minute period I only heard 1 buzzer go off and saw the couple go through to the desks. I went to the desks where someone was sat doing nothing and asked how long I would have to wait, was asked for my number then told at least 40 minutes possibly longer. I had already spent over 30 minutes in there waiting around and it was going to take around 2 hours minimum to get the car I had booked. I walked out, went back to the car rentals central area at the airport, booked a hire car with a company there and was on the road in around 30 minutes - so before I would have even been on the radar of being seen by someone at Drivalia. Never again! Horrendous experience and no one in that waiting room was happy and it was packed! Unable to respond to DRIVALIA's comments as my booking was through a third party.

1
Date of experience: Oct 12, 2025
Dave
Recent Reservation

Jay Patel was extremely helpful and patient with assisting me with my booking for a December rental, responding immediately and fully to any questions I had.

5
Date of experience: Oct 12, 2025
wenzhotmail.com
Jay Patel was very fast and efficient…

Jay Patel was very fast and efficient with booking our car hire and also providing us with a discount. Thank you

5
Date of experience: Oct 12, 2025
Suzy Osborne
Made a booking direct

Made a booking direct, cheaper than through a brokerage and Jay Patel was so helpful. Always nice to save money

5
Date of experience: Oct 12, 2025
RUON MURPHY
Very prompt and efficient service

Very prompt and efficient service. Jay Patel was very helpful.

5
Date of experience: Oct 12, 2025

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