Review Time
I have gone to Dynacare (Steinbach) over the past several years for numerous reasons. I have never been disappointed. I never have to wait when I make an appointment. The staff is friendly, knowledgeable, and professional. They do not disappoint.
What went wrong: intake process, paying for membership, accessing my results, even after multiple calls to customer service where they said I would be able to access my results in 30 minutes, because they had fixed the problem. 30 minute hold times to reach customer service and then being given the wrong, or partial information, only to have to call back and wait again for 30 minutes, only to be told it was the first agent’s fault and then that it was interac verification’s fault, supposedly sent wrong pin, which only happens on occasion, whatever, and so on. Supervisor who called me back said it was the intake person’s fault who didn’t check my address, or give me a card with login information, or give me a pin to access the online system, or tell me about the membership fee….. Manager from Yonge and Eglinton location was supposed to call me back, but never did. Ridiculously poor customer service. Charging for a membership to access data and then not allowing you to see your data until multiple calls have been made to customer service to iron out the process is unacceptable, 3 hours of back and forth is way too long in my opinion. Service should be seemless, or at least solved quickly. I wasted a whole morning trying to get my results.Pros after wasting 3 hours on the phone, my $9.99 plus tax was refunded. Woohoo, that pays for my time and aggravation and loss of work.Wait time was Less than the estimation.Blood taker was fantastic, no pain from needle and staff was very friendly.Overall, I would say, better than Life Labs, but the bar is so low, they both fail in my opinion.
Great and friendly stuff at this location ! Cora take a blood samples so good and professional, I realize that mosquito bites more painful than she performs the task !Fast and respectable service, so I highly recommend this location !2211 #D McPhillips street, Winnipeg, MB
My Dr sent me in for tests, one of them I was told was not covered, I pressed her on it and was told it could be covered if my Dr wrote "something" on the form. I asked what that something was and was told she couldn't tell me. Incredibly frustrating and a waste of time.I miss when my Dr had in house labs. This location is a joke.
Dynacare plus is a scam, they sign you up for the plus plan and charge you without permission, then they make it impossible to cancel. They wont cancel it by email and you must phone them. I would like to say that they keep you on hold for hours giving you the run around but the phone number actually hangs up on you while you want. These are intentional scams by predatory companies designed to keep you paying even if oyu dont want their services. I have been signed up against my will since MAY, Its october now
Michelle assisted me that morning. Her welcoming words were reassuring. Her expertise in inserting the needle was evident. I did not feel a thing. She remained pleasant and efficient for the whole session. Many thanks Michelle, you are a credit to Dynacare.
I have been coming to this lab at Morrison St Niagara Falls ON for a frequent blood tests. This is where i came across the technician by the name TANYA.I always specifically ask for her because she is extraordinarily professional and extremely good in what she does.
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Provides community medical laboratory services, new testing developments, clinical trials services, employee health services and institutional services throughout the United States and Canada.
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