Review Time
I have emailed for help about my account being frozen. I've waited almost a week with no reply. I've called and been on hold for almost an hour everyday with nobody answering the line. This is the worst customer experience ever. It appears that that the contact information is a hoax!!!!
I have emailed for help about my account being frozen. I've waited almost a week with no reply. I've called and been on hold for almost an hour everyday with nobody answering the line. This is the worst customer experience ever. It appears that that the contact information is a hoax!!!!
Dynacare Plus - Horrible customer service. A 1800 number that does not answer the phone. Dynacare locations do not know about the PIN that is required and the 1800 does not actually answer your phone. Be careful when you sign up because it is programmed to be on auto renewal. Very good at taking your money, but awful customer service.
Am currently at baseline Bayshore location. Was told to come in at 1130 when signing in online. It is now 1245 and no blood test.DO NOT COME TO THIS LOCATION. Online sign in means nothing. They only have 1 staff working. They've been "on lunch" since 11am, that's the excuse.I took today off to get errands done and this 2 min blood test has taken almost 2 hours of my time. Management needs to be held accountable.
They do not make appointments. Showed up minutes after opening and had a 2+ hours wait. When required to fast for 12 or more hours this is wait is unacceptable!The young lady who was my technician at 1221 Greenbank was great. However I can not say the same for some staff just mulling around - looking busy. Staff should not book patients in the early appointment times when NO fasting was required
Had blookdwork a few days ago, the nurse was amazing. I looked up wondering when she was going to start and to my surprise she had already finished taking blood. It was gentle and painless..If you see her on your first visit, you will always want to return.Appreciative,Thank you
I am new to Dynacare, registered, various text verification codes, accepted my credit card no trouble, then could not log in to obtain my lab results. Called customer service, 36 minutes on hold being told "how important" I was and that "call volume was higher than expected". We all know this is a bold faced lie. This is a business decision on the part of Gamma-Dynacare to short staff the call Centre to save dollars at the bottom line and bold face lie to callers waiting for assistance, hoping callers are just not bright enough to know the truth. This speaks to the integrity of the company, its values and how it sees it's clients and in truth how gullible they think we are. So not only is the wait and messaging disingenuous so too is by extension the insult to its customer base of being not only a low priority but presumably not intelligent enough to see through their deception.
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Provides community medical laboratory services, new testing developments, clinical trials services, employee health services and institutional services throughout the United States and Canada.
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