Review Time
I have a silkie chicken, which are notoriously difficult to sex, so I decided to order an avian DNA test. Since I don't have a printer, I opted to pay extra for printed forms to be sent to me. When they didn’t arrive a few weeks later due to a system glitch, I reached out to the company. They were very apologetic and promptly sent the forms via tracked delivery, even though I had initially chosen standard postage. A couple of days later, I received an email confirming they had received my sample, and today I got my results. Aside from the minor issue with shipping, the entire process was smooth and hassle-free. I would certainly consider using their service again in the future.
I have a silkie chicken, which are quite challenging to sex, so I ordered an avian DNA test. Lacking a printer, I opted to pay extra for printed forms to be sent to me. When they didn't arrive after a couple of weeks due to a system glitch, I reached out to the support team. They were very apologetic and sent the forms tracked within 24 hours (I had initially chosen standard mailing). A few days later, I received an email confirming they had received the sample, and today I got my results. Aside from the mailing hiccup, the entire process was straightforward and easy. I would certainly consider their services again in the future.
The experience of a DNA test can be intimidating, but having everything explained upon ordering along with the information letter gave me confidence to send it out. I received the test results a week after the company confirmed the package had arrived. The resulting information was of high quality, though not entirely understandable in layman's terms. Initially, I was a bit confused but noticed there was a box with a percentage figure, which was what I was looking for. Overall, it wasn't too difficult, and I would recommend their service.
Communication was very pleasant, courteous, and easy to follow, with timely follow-ups. There were a couple of issues: the website only allowed me to purchase two tests when I only wanted one, but I was informed the extra charge was refunded. Additionally, the documentation had minor issues, like being tailored for a US audience and requiring some information to be repeated. Nevertheless, customer service was friendly, and the postal turnaround was swift. I used a special delivery service for my return and opted for email results to avoid extra costs. I am a private individual and requested my own personal short tandem repeats (STRs).
I used a service for a paternity test, which was delayed by a week. After sending the samples to the UK (I had to cover postage), the nightmare began. The swab test got stuck in customs, and I was told I needed to pay the customs fee. I found this quite strange but eventually agreed to pay half just to get the results. However, three weeks later, the swab test is still stuck in customs. The company claims to have paid, but when I contacted the postal service, they said no payment was made. I sent the test to the address they provided, but upon checking, I found that facility had been dissolved years ago. Their customer service has been slow to respond, and when they do, they only apologize. If they truly care, why not pay the customs fee? I’m concerned I may never get my results and worry about the privacy of my DNA. This has been an utterly bizarre experience. DNA testing is stressful enough, and I will report this. UPDATE: The swab test returned to my address; they never paid for it as they claimed. Now my family knows I took a DNA test.
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EasyDNA UK specialises in the provision of fast, accurate and accredited DNA testing services which include paternity, relationship, ancestry, forensic health and clinical DNA testing. With over 13 years experience we are one of the world's leading DNA testing service providers offering our services worldwide.
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