Review Time
Easyterra wrongfully informed me about the amount the car rental agency would reserve on my creditcard. The voucher said €500, the agency said €1.750, which I did not have available on my creditcard. Luckily my co-driver had an additional creditcard, otherwise we were unable to rent the car.
I'm afraid that I must write this comment in English. This was the first time I hired an automobile through your company which translated to Budget Car Rentals in the USA where I acquired my vehicle.The booking procedure online through your website was thorough, clear and easy to do. Once in the states the personnel there were courteous and helpful, except for lacking any semblance of common courtesies as greeting of the day and no auto operating guide in the glove caompartment. My vehicle was in top condition and clean, as expected.However, on the trip back to Houston where I was to return my vehicle the bottom of the front bumper began to drop off. I stopped to get it looked at by a local mechanic who informed me that certain plastic screws were missing from the under carriage piece. The dangling piece was then fastened with metal wire till I could drive to the nearest Budget Car Rental depot. In Waco, Texas. I rung Budget cars in Waco and was directed to the Budget Rental Car Centre near the Waco regional airport. When I arrived there, I was informed there were no cars available, a National Car Rental clerk. No Budget Car clerk was available!!Needless to say I pleaded to get a replacement car. All that was available was a Dodge Pickup truck!! I arrived in Houston, safe and sound. Upon returning the vehicle to the Budget Car Rental car return point, I was waited upon by a surly young lady who obviously did not want to help me. I was, however able to return the vehicle with no problems.
Second time we hired a very nice car in USA. Always good experience. We booked on purpose such that everything all insurances were included. Price was OK. Only rent of navigator device was quite expensive. At the counter they always try to sell upgrades, but if you refuse its OK.
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EasyTerra Autohuur is een onafhankelijke prijsvergelijker op het gebied van autoverhuur. De prijzen van de bekende autoverhuur bedrijven worden in ons systeem vergeleken, zodat je als consument altijd tegen een gunstig tarief jouw huurauto bij ons kunt boeken.
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