Review Time
Warning: Avoid EasyTerra and ABC Rent in Pula, Croatia – Deceptive Practices!Rating: 1 starReview:On August 16, 2025, I booked a rental car through EasyTerra, a company based in Leeuwarden, Netherlands, with ABC Rent at Pula Airport (reservation number 1024827). Everything was supposedly arranged, including all insurance, for €264.33, paid with my wife’s credit card. What a nightmare! Upon arrival at 12:00 PM, ABC Rent refused to provide the car unless we paid an extra €450, claiming the credit card was in her name. This despite the fact that EasyTerra accepted the booking and payment with that same card without any issue! On top of that, ABC Rent demanded an outrageous €1700 hold on the credit card for “potential damages,” which was never clearly disclosed. The staff was extremely rude and canceled our booking without a valid reason.We weren’t alone: two other couples faced the exact same issue. One couple paid the €450 extortion, while the other, like us, had to find another rental car elsewhere. This cost us a taxi (€120) and an alternative rental car (€300), totaling €684.33 in damages, plus a wasted vacation day and immense stress. Local sources confirm these shady practices are common with ABC Rent in Pula.EasyTerra’s response? Absolutely disgraceful. After my detailed complaint on August 23, 2025, they pointed to the fine print and dismissed my issue without an apology or solution. They refused to investigate ABC Rent or take any responsibility, despite pairing us with these scammers. For comparison, when I’ve rented with Sunny Cars in the past, everything was straightforward—no hidden fees, no nonsense about credit cards, and no absurd deposits.Advice: Never book through EasyTerra or with ABC Rent in Pula! These companies lure you with low prices but hit you with hidden costs and unreasonable demands at the counter. Check every detail and choose a trustworthy provider like Sunny Cars to avoid this nightmare. EasyTerra, based in Leeuwarden, and ABC Rent don’t deserve an ounce of trust!
I booked a car via Easyterra in Norway (Hertz). In Norway, toll is automatically added to your bill by means of camera detection on the road. Meaning you get the bill afterwards. So it happened: I got the final calculation the day after I returned the car. Fine. Everything ok. But then another bill came in 2 weeks later, for a toll charge of around 10 euro... added up with 30 euro for "administration costs".Hence:1. I never asked to get 2 bills2. An administration fee of 30 euro? Seriously?3. No answer to my questions from Hertz Norway (wrote them 3x).4. Easyterra defends the Hertz' policy.Conclusion: car hire companies try to rip you off in all possible ways.
Can’t reach them on the emergency number. If you have trouble with the company that rents the car, easy terra won’t even pick up the phone in an emergency. I’m still on vacation, but I hope I won’t be paying for a car I can’t use. We’re on an island where the mechanic won’t come fix it. The company tells me it’s not there problem. And easy terra is nowhere to be found. The company refers to easy terra to claim the extra costs made. They say it will take 8-12 weeks for them to respond when I send them the email.
Previously, we always had a good experience with bookings and the occasionally necessary telephone or email support.Until our last booking. There was an issue with a booked car that was not available at arrival at the airport. We informed Easyterra. We were asked if we wanted them to put through a formal complaint to the car rental company, after the drop off date. We confirmed. However, they did not do it. Easyterra was not able to explain why and only repeatedly wrote unclear emails saying our complaint had been declined by Easyterra, while the complaint was not sent to the rental company! First they did not respond at all to our emails. Later they did not answer our simple questions, whilst they were not able to find the previous messages from concerning this complaint and asking us for the same booking information that we sent multiple times before! Also our last email has not been answered. They are not reachable by phone (anymore?). We are no happy by this lack of service. Therefor, this was the last time we booked through them.
Very bad experience…Had to mail them to get the confirmation from the car rent company and now still emailing to get my money back.The accept money from diffrent name but couldn't get the car because of two names. To change the name wasnt possible so the fined me 120 euro’s and have my money🤷🏻♀️ never again!The ‘lady’ on the phone, zero empathy.
I booked a car with EasyTerra, upon arrival the rental company told us, there was not enough insurance cover, so we purchased the insurance on top (no clear communication, this would happen, even though we paid the insurance to easyterra already). Now after handing the car back, the final payment to Hertz was again more than 100€ more than what EasyTerra offered us (VAT and so on, why was it not made transparent before?). So in total the rental cost us double than what we assumed originally. Can only recommend to book cars directly with the rental companies. So overall: the deal from ET looked very tempting, but turned out to be very bad.
Does not sufficiently inform clients with vague fine print and assumes no responsibility. I booked “worry free” and had enough credit to cover the deposit easyterra claimed the rental agency would block. The agency slapped me with extra 300€ deposit and unannounced mandatory surcharges that had to be on the same card, and exceeded the limit. So, I was left with two options - being stranded at the airport without any refund, or paying 300% for the rental company’s insurance. Customer support was useless. Never again.
Claim your business profile now and gain access to all features and respond to customer reviews.
EasyTerra Autohuur is een onafhankelijke prijsvergelijker op het gebied van autoverhuur. De prijzen van de bekende autoverhuur bedrijven worden in ons systeem vergeleken, zodat je als consument altijd tegen een gunstig tarief jouw huurauto bij ons kunt boeken.
bunkcampers.com
customautomotivedetail.com
carsourcinguk.com
altijdraakpenders.nl
wtdiesel.com
drtintegritytransports.com
emanuals.com
bettervaluecars.co.uk
aclasslimocar.com
telepass.com
