Review Time
I am a new customer and let me just say the customer service is GREAT! I ordered and amazing product that I love. Did my research and Eden was the only company to carry it. So I went for it, and I am not disappointed. Unfortunately, one of the products arrived damaged, no biggie it happens. I was able to get a replacement (that works wonderfully) very easily! Eden has made a repeat customer out of me! I am very satisfied with my products and the customer service I received from Carmen. She rocks! And let me add the shipping timing is pretty good! I received my package very quickly along with the replacement.
First time ever after a few years of ordering from this seller I had an issue with a defective product from this site in a box of otherwise perfectly fine toys. My experience reporting the issue was incredibly easy over text, and was resolved within an hour. They confirmed the product issue was likely an issue on the manufacturers end, did a spectacular job making me feel heard, and offered me the choice between store credit or a replacement- and I was even given an additional bit of store credit for the hassle.Probably my best experience with any customer service team :)
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Shopping for sex toys at EdenFantasys is like shopping with a friend you trust 100%. For over 20 years, our sex shop is offering the best products at the best prices, the best quality, and lots of great advice. We are constantly scanning the market for new and exciting new products to satisfy all your fantasies and desires. Every sex toy is tested and reviewed by our experts and our customers. We are a community of sex-positive, sex-loving, sex-inclusive, sex-progressive, and sex-affirming.See more
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