edwardmartin.com

4
4 Based on 144 reviews

Edward Martin is an online porcelain tile e-commerce platform that caters to a wide array of clients, including Architects, Interior Designers, Pool Designers, General Contractors, Tile Installers, and Homeowners with a keen interest in Interior Design an...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4

/
5

144 Reviews

5 Star
67%
4 Star
6%
3 Star
3%
2 Star
8%
1 Star
17%

All Reviews

Filter Reviews

Review Time

Derrick Clark
Delivery was satisfactory, but serious concerns about the product

The delivery went smoothly, and the tile was acceptable, but I was deeply upset to discover that I received tiles from different manufacturers at an inflated price. The tiles were not from the expected brand, and I feel significantly misled. While I assume your practices are within legal bounds, they seem quite unethical to me. This approach to business is very disappointing.

1
Date of experience: Jan 19, 2026
Nikki Blair
Beautiful products & great customer service

My order of checkerboard tile arrived in a timely manner. The freight company did manage to damage some of the tile but I followed the instruction EM provided and noted the damage with photos and video. They promptly replaced the damage product at no cost to me. Looking forward to ordering additional products from this company!

5
Date of experience: Oct 30, 2025
BrookWest Group
Long shipping times, 21 days.

Ordered what appeared to be beautiful tile online. Saw positive reviews of the tile. We ordered two colors of the Olivia tile. The sage and the Dove. The beauty of tiles comes in the variation of color. The Sage, is hard to notice, and the dove was essentially just a pure gray, so little variation that customer service agreed to refund the tile. They then made me pay shipping to get the replacement tile. Its been 7 days since and the tiles have not shipped. You better have 30 days to wait for the tile before ordering.

1
Date of experience: Oct 29, 2025
Joe Blavatsky
These folks have called me every day…

These folks have called me every day for months leaving messages and clogging up my mailbox. They just don't get it, even after I blocked their phone number. This is pure harassment.

1
Date of experience: Oct 27, 2025
Shelley Arif
The tiles we ordered for our pool are…

The tiles we ordered for our pool are beautiful! We needed them by tomorrow and they got here today. Great customer service and quality products!

5
Date of experience: Oct 23, 2025
JoAnn LaRocco
The tile is so gorgeous and the service…

The tile is so gorgeous and the service is excellent. I would never use another tile company in my life. Simply the best.

5
Date of experience: Oct 21, 2025
Kelli Fleek
Amazing Customer Service

Lindsey in customer service was excellent. I accidentally ordered the wrong tile. Less than 24 hours worked with me to credit the old tile, and reordered the new tile. She was fantastic to work with. In addition the tile is beautiful, they sent messages on what to expect when the tile gets delivered. Provided tracking information. Carrier called to schedule delivery time frames. 10/10 amazing customer service.

5
Date of experience: Oct 16, 2025
sherri
Customer service

The customer service to simply order samples was outstanding! I can't wait to continue working with this tile company!

5
Date of experience: Oct 10, 2025
customer
Samples Arrived Promptly

I ordered samples of a tile I will probably purchase. They arrived very quickly!

5
Date of experience: Oct 09, 2025
Leonel LeBaron
Ordering the products where easy…

Ordering the products where easy customer service was very good.

5
Date of experience: Oct 09, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Edward Martin is an online porcelain tile e-commerce platform that caters to a wide array of clients, including Architects, Interior Designers, Pool Designers, General Contractors, Tile Installers, and Homeowners with a keen interest in Interior Design and DIY Projects. Our goal is to deliver exceptional customer service, ensuring that each client finds the perfect blend of high-end aesthetics and value in our extensive tile collection.See more

  • email contact@support.edwardmartin.com
  • call +19092356728
  • language https://edwardmartin.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More