Review Time
The delivery went smoothly, and the tile was acceptable, but I was deeply upset to discover that I received tiles from different manufacturers at an inflated price. The tiles were not from the expected brand, and I feel significantly misled. While I assume your practices are within legal bounds, they seem quite unethical to me. This approach to business is very disappointing.
My order of checkerboard tile arrived in a timely manner. The freight company did manage to damage some of the tile but I followed the instruction EM provided and noted the damage with photos and video. They promptly replaced the damage product at no cost to me. Looking forward to ordering additional products from this company!
Ordered what appeared to be beautiful tile online. Saw positive reviews of the tile. We ordered two colors of the Olivia tile. The sage and the Dove. The beauty of tiles comes in the variation of color. The Sage, is hard to notice, and the dove was essentially just a pure gray, so little variation that customer service agreed to refund the tile. They then made me pay shipping to get the replacement tile. Its been 7 days since and the tiles have not shipped. You better have 30 days to wait for the tile before ordering.
Lindsey in customer service was excellent. I accidentally ordered the wrong tile. Less than 24 hours worked with me to credit the old tile, and reordered the new tile. She was fantastic to work with. In addition the tile is beautiful, they sent messages on what to expect when the tile gets delivered. Provided tracking information. Carrier called to schedule delivery time frames. 10/10 amazing customer service.
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Edward Martin is an online porcelain tile e-commerce platform that caters to a wide array of clients, including Architects, Interior Designers, Pool Designers, General Contractors, Tile Installers, and Homeowners with a keen interest in Interior Design and DIY Projects. Our goal is to deliver exceptional customer service, ensuring that each client finds the perfect blend of high-end aesthetics and value in our extensive tile collection.See more
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